Monarch Airlines Claim for Delay Compensation | Flightright UK

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Monarch Airlines - Ticket refund and compensation in case of flight delays and cancellations

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About Monarch Airlines

As of October 2nd, 2017, we have stopped taking new compensation claims against Monarch Airlines, as they have filed for bankruptcy. Customers with already existing claims should also be aware that sadly they are unlikely to receive compensation as Monarch is unable to make these payments.

If your flight has been delayed for more than 3 hours or cancelled without any prior notice and for reasons within the control of Monarch Airlines. According to EC Regulation 261/2004, passengers who suffered a flight delay or cancellation while flying Monarch Airlines may be entitled to compensation.

What are my rights when delayed with Monarch Airlines?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked
  • Meals and refreshments. Free transport, accommodation (in the case of an overnight stay), and access to phone and email.

What should I do when delayed with Monarch Airlines?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Monarch Airlines eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Monarch Airline’s passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Monarch Airlines flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Monarch Airlines.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Monarch Airlines.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Monarch Airlines.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
250€400€600€

How to claim compensation from Monarch Airlines

The first thing to do is confirm that you are eligible for Monarch Airlines flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Monarch Airlines compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for Monarch Airlines delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Monarch Airlines, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

The Flightright Guarantee

Thanks to our expertise, we enforce compensation with a very high rate of success. That’s why we can promise a completely free service in unsuccessful cases!

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Monarch Airlines Additional services at the airport

If your Monarch Airlines flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Monarch Airlines is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Monarch Airlines’ customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Monarch Airlines

In 2016 Monarch transported 5.5 million customers using 43 different airports. It operates a fleet of 35 aircraft comprised of Boeings and Airbuses and is the UK’s tenth most-used airline.

One of the more reliable airlines
2016 was quite a punctual year for Monarch Airlines, however, they did manage to accumulate 45 flight delays of over three hours. Impressively they only found the need to cancel one flight in the entirety of that year. This means that the airline ranks as one of the most punctual UK options.

Not the most cooperative airline when paying out passenger compensation
Monarch Airlines is not the easiest to deal with when trying to enforce valid customer compensation claims. This means that Flightright often ends up in court pursuing consumer rights, and as such the process is a bit slower with Monarch than it should be.

Information about online check-in
The majority of the time you can check in with Monarch as early as 28 days before your departure and as late as 6 hours before the scheduled take-off. This can sometimes vary depending on the airport you’re flying from so it’s best to check your emails from Monarch to make sure. If online check-in is available it’s advisable to make use of it as it’s far more efficient than doing it at the airport.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Recent flight delays and cancellations with Monarch Airlines

Click to view all recent flight delays and cancellation data for Monarch Airlines. The table below gives you an inside view of how much information we have at our disposal.

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Had flight problems with Monarch Airlines?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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