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Delayed with Monarch Airlines

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Monarch Airlines - delays giving you a headache?

Who they are

Monarch Airlines are British carriers operating scheduled flights to 30 European Mediterranean destinations, Egypt, Cyprus and the Canary Islands, as well as over 70 chartered flights to Europe, USA, India and Africa. The airline is a subsidiary of Monarch Holdings, which in turn is owned by Globus Travel Group. It is licensed to carry passengers, mail and cargo aboard aircraft with 30 seats or more. With headquarters at Luton Airport, Monarch also has branches in Birmingham, East Midlands, Gatwick, Manchester and Leeds. Founded in 1967 and operating since 1968, Monarch Airlines currently maintains a fleet of 45 aircraft, employs roughly 3,000 people and caries nearly 7 million passengers per year.

Main connections and airports

Monarch Airlines operate flights from 60 airports, the most important of which are: London Gatwick (LGW), Birmingham International (BHX), Manchester Airport (MAN), London Luton Airport (LTN), Tenerife South (TFS), Alicante-Elche (ALC), and Palma de Mallorca (PMI). A helpful interactive route map of all the connections between the 60 airports it operates in is available on the website. The most active flight route is currently London Gatwick to Faro, with over 50 flights per month, on average, followed by Gatwick-Alicante and Malaga. The carrier is considered a leading leisure airline, and it is only natural that most of its summer destinations are alluring European cities scattered along the Mediterranean coast, such as Faro and Alicante. Next in line are the torrid and secluded Canaries, with their splendid volcanic landscape covered in dunes formed by grains of sand that travel all the way from Africa, for the sake of which most people don't mind enduring slight flight delays.

Facts and Figures

In terms of punctuality, Monarch Airlines seem to have fulfilled all of their 155 return flights in May 2014 with no cancellations and few delays, according to FlightStats, but still the delays were considerably more than they had prior to May 2014.

They don't have an exceptional record for on-time flights and departures from Birmingham and Alicante, in particular; and are nowhere near as punctual as arrivals for any of the other airports. The maximum arrival delay for this airline from April 1st 2014 to May 31st 2014 was 505 minutes, and 6 per cent of their arrivals were deemed excessively late by their customers. There may not be much you can do in terms of avoiding a delay or a cancellation with Monarch Airlines, but there are certain rights you have as a passenger under EU law, that you should be aware of before you travel to the airport. A list of flight disruption solutions, compensation claim formulation and claim estimating procedures can be found on our website. There are also simple tips to help you make your claim, such as keeping proof of all the expenses you've incurred in terms of refreshments, accommodation and travel, and all the information and assistance provided is free of charge.

Awards, Bonuses and Extras

Monarch Airlines are the proud winners of numerous awards dating back as early as 2006, but the latest were the Globe for Best Charter Airline, the British Travel Awards' Best Leisure Airline, and the Marketing Society Awards' Excellence for its SEO campaign. The latest fleet update disclosed by the media is a massive commitment to improving customer experience. The additional leg room, the appealing cabin and modern facilities, along with the newly announced ban on reclining seats is sure to win them a few fans, considering they don't really have many perks and distinguishing services, aside maybe from the fact that they operate a frequent-flyer program.

If you or someone you know has experienced a flight delay or cancellation with Monarch Airlines, check your flight below and see if you are entitled to any compensation from the airline!

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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Lawyer

expensive and complex/effortful

  • cost risk: several hundred euros
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  • experience unknown (depends on specialty)
  • high stress factor (meetings, paperwork, phone calls)