CityJet Flights Cancelled or Delayed; Get EU261 Compensation! - Flightright UK

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CityJet - Ticket refund and compensation in case of flight delays and cancellations

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Recent flight delays and cancellations with CityJet

Click to view all recent flight delays and cancellation data for CityJet. The table below gives you an inside view of how much information we have at our disposal.


About CityJet 

CityJet founded in 1993 is a leading ACMI/Wet lease specialist servicing major European airlines including SAS, Air France, KLM, and Brussels Airlines. The Irish Airline, under its name, operates commercial and charter flights from its main hub at the international airport in Dublin to cities across Europe. Like most airlines, CityJet experiences its fair share of delays and cancellations.

At Flightright, we assist CityJet passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for CityJet flight delay compensation. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by CityJet not more than 14 days before your flight.

What are my rights when delayed with CityJet?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with CityJet?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with CityJet eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A CityJet passenger is entitled to compensation in the event of the following:

  • Flight delay: If your CityJet flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from CityJet.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from CityJet.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from CityJet.

Delay, cancellation, overbooking, or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

How to claim compensation from CityJet

The first thing to do is confirm that you are eligible for CityJet flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a CityJet compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for CityJet delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against CityJet, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 14 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights since 2010.

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CityJet Additional services at the airport

If your CityJet flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. CityJet is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact CityJet customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about CityJet

Founded in 1993, this Irish airline made its first big break when it partnered with Air France in 1996, but this relationship did not last long. The airline returned to a consortium of investors led by its original Pat Byrne. Since that time, CityJet has evolved to become one of the leading wet lease service providers in the aviation industry today.

CityJet also performs cruises for other brands: SAS, Air France, KLM, and Brussels Airlines, flying to major European cities including Dublin, London, Amsterdam, Manchester, Newcastle, and Florence.

On the punctuality scale, CityJet has not done badly. The airline has continued to maintain a fair position despite overwhelming challenges in the industry.

Poor Compensation Response
The customer service team at CityJet is responsive and has performed above average in dealing with claims associated with flight delays. Flightright has had a wonderful experience dealing with them when effecting CityJet compensation claims for our clients.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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CityJet – Summary of Operational Activities in 2023 

Airline Name Total Number of Flights Total Number of Cancellations Total Number of Delays 
CityJet 35,847 868 132 

According to Flightright Data, in 2023, CityJet operated a total of 35,847 flights. During this period, there were 868 cancellations and 132 delays. 

Top 5 Major Airports CityJet Operated at in 2023 

Airport Name Total Number of Flights Total Number of Cancellations Total Number of Delays 
Copenhagen 10,207 207 22 
Stavanger 3,209 85 17 
Bergen 2,397 66 
Stockholm 2,295 38 
Trondheim 2,047 43 

According to Flightright Data, in 2023, the major airports CityJet operated at included Copenhagen, Stavanger, Bergen, Stockholm, and Trondheim. Copenhagen had the highest number of flights at 10,207, with 207 cancellations and 22 delays. 

Had flight problems with CityJet?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

We will be happy to help you in case of flight problems with the airline for:

We have already been able to help with problems at the following airports, among others

We have already taken successful action against these and more airlines

Your flight did not go as planned?

In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.

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