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Jet2

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Jet2 - performance regarding flight delays

History and recent development

Jet2, or by its full name, Jet2.com Limited, is a low-cost airline based in Leeds, England. It was founded in 2003 by another British airline, Channel Express; a company which started to wind down its own presence as a brand around the same time. The first connection served by Jet2 was the route between Leeds Bradford International Airport and Amsterdam, served twice daily with one rotating aircraft. Jet2 quickly grew to establish further hubs, first in Manchester Airport in 2004 and then in Newcastle starting in 2005. In that same year, the airline bought two Boeing 757-200s, which enabled them to fly medium and long-haul routes and to carry more passengers on the existing routes. Jet2 subsequently opened further hubs in Edinburgh and Blackpool. In 2006, Jet2 officially took over the fleet of former Channel Express and all its contract charter and freight flights. The headquarters were relocated to Leeds. The number of passengers carried had increased significantly from an initial 2,000,000 to 3.8 million passengers in 2007. In 2013, Jet2 employed about 3,000 people and it carried roughly 4.8 million passengers in 2012.

Major destinations

Aside from its major hub in Leeds Bradford International Airport (LBA), Jet2 currently has eight operating bases, one of them outside the United Kingdom in Alicante (ALC). It operates an all-Boeing fleet of 50 aircrafts, the average fleet age being a high 21.7 years. The route network, comprising 59 destinations in total, is almost exclusively focused on Europe. Most of their routes include “classical” destinations like Paris (CDG), Prague (PRG), Dusseldorf (DUE) and Amsterdam (AMS), but also many tourist destinations such as Majorca (PMA), Heraklion (HER) and Tenerife South (TFS). The only international destination is Newark (EWR). The airline also offers holiday deals through Jet2holidays.com, combining accommodation and Jet2 flights.

Services and quality of service

Jet2 is a low-cost airline; therefore, complimentary services are limited. Nonetheless, passengers generally are content with the quality of the service on-board. Prices for beverages and food are perceived as reasonable and tasty, while the cabin crew is friendly and competent. The booking process and check-in services are generally described as efficient and quick. The main difference between Jet2 and other low-cost carriers is that they allow booking via travel agents, aside from booking online or by telephone. Jet2.com received an award for being the "Best Short Haul Airline" in 2013 at the Globe Travel Awards, and this positive picture of Jet2 is in line with the rating on SKYTRAX, crediting the airline with three stars. According to passenger reviews, a drawback in the service is the quality of seats and a lack of legroom; while seats with extra legroom can be booked online, it is not always available in sufficient quantity according to travelers. Jet2 was also criticized in the media for hidden extra costs like baggage fees and booking costs, among others.

Delays and cancellations: not a major problem for Jet2

Delays and cancellations are seldom mentioned in reviews. On the contrary, most passengers who travel Jet2 regularly state that they seldom experience delays or cancelled flights. These customer experiences correspond to general statistics of delays and cancellations for this airline. FlightStats show an on-time performance of 82% for Jet2, which is above average. The majority of delays are less than 30 minutes, with only 5% of the flights being excessively delayed. With a cancellation quota of less that 0.5%, cancelled flights are a rare exception. In total, most passengers are content with the airline. Nonetheless, as a low-cost airline, there are some cutbacks regarding service and it is necessary for passengers to pay close attention to extras fees charged.

If you are one of the few who have experienced a flight delay or cancellation on Jet2, check out our free compensation calculator to see how much you may be entitled to claim from the airline.

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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Picture from customer Mirjam Bigger

I'm glad I made the decision to make a claim through you! The 843 EUR has arrived! With this money we will treat ourselves to an unplanned getaway. Thank you so much - we will drink a toast to you!

15 Over the last 3 days 15 other passengers have already filed Jet2 cases with us.

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