Thomson Airways / TUI Late Arrival or Flight Cancellation - Flightright UK

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Thomson Airways - Ticket refund and compensation in case of flight delays and cancellations

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About Thomson Airways

Thomson Airways (now TUI) is the world’s largest charter airline, flying to 96 destinations globally. Thomson fares well in terms of punctuality, with the chance of outright cancellation lower than most of its competitors. It is still, however, like all airlines, subjected to some long delays.

According to EU Regulation 261/2004, passengers have the right to claim compensation from TUI (formerly Thomson Airways) for denied boarding due to overbooked flights and for flights delayed for 3 hours or cancelled without any prior notice. All passengers are entitled to up to 600 Euros in compensation for the inconvenience.

At Flightright, we assist Thomson Airways passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for Thomson Airways flight delay compensation.

What are my rights when delayed with Thomson Airways?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with Thomson Airways?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Thomson Airways eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Thomson Airways passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Thomson Airways flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Thomson Airways.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Thomson Airways.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Thomson Airways.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

How to claim compensation from Thomson Airways

The first thing to do is confirm that you are eligible for Thomson Airways flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Thomson Airways compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for Thomson Airways delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Thomson Airways, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

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Thomson Airways Additional services at the airport

If your Thomson Airways flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Thomson Airways is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Thomson Airways customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Thomson Airways

Thomson Airways uses a fleet of 62 mixed aircraft to fly to 96 worldwide destinations. Its main office is housed in Luton, and it holds 13 bases across the UK. As it is a chartered airline, most of its flights are on behalf of tour operators.

By and large, Thomson Airways is a pretty punctual airline
In 2016 Thomson fared well in terms of delays, however, it did amass a total of 58,000 minutes of delay. A relatively small number of flights were cancelled outright, and as such Thomson proves to be one of the more reliable airlines flying out of the UK.

Claiming compensation from Thomson Airways proves to be a tricky business
This airline always needs to be taken to court to enforce passenger rights. They are unresponsive and unhelpful until court proceedings take place, after which Flightright secures passenger claims with a very high level of success.

Information about online check-in
Unlike a lot of airlines, Thomson does not offer online check-ins for all of its flights. Sometimes this will require an extra spend, or it could depend on what kind of package holiday you’ve elected to go on. The best bet is to visit their website and figure out the details based on your circumstances. If online check-in is readily available, it is always strongly recommended that you make use of it.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Recent flight delays and cancellations with Thomson Airways

Click to view all recent flight delays and cancellation data for Thomson Airways. The table below gives you an inside view of how much information we have at our disposal.


Had flight problems with Thomson Airways?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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