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  Tel: +44 2035 1467 37

WE ARE FLIGHTRIGHT

flightright

WHAT WE DO & OUR MISSION

If your flight has been cancelled or delayed, then you are legally entitled to compensation. We help airline passengers enforce their rights and our goal is to help our customers achieve the maximum amount of compensation possible.
We believe in your rights as a passenger and will try to make your experience as quick, easy and stress-free as possible.

HOW IT ALL BEGAN

Between the airport, court and an important appointment with a priest, the idea of Flightright was created. In May 2009, Phillip Kadelbach was waiting at the airport. The aircraft was due to depart at 14:00, but there was already a huge crowd of people gathering in front of the flight information display. “The flight will depart no earlier than 19:00 or 19.30” it said, “But we cannot promise anything”. "This appointment was obviously very important and I needed to be on time," said Kadelbach. So he sat at the airport waiting, without guarantee that the flight would take off at all. So by his own decision, Kadelbach booked a replacement flight for 300 Euro, reducing his delay to just 15 minutes. “The pastor did not mind, but I was very nervous in the meantime”.

This experience laid the foundation for his successful business idea. Only in the weeks following did it becomes clear that he had paid for his return flight out of his own pocket, and should get compensated for this. So, he makes contact with the airline. The airline states that they will respond within eight weeks, but Kadelbach receives no correspondence within this time. Some weeks later, the airline remains unresponsive.
Thus Kadelbach and a friend came up with the idea to help passengers to their compensation – by providing a modern, online-based legal service. In February 2010 the project began, with another friend programming the first version of the website for 5000 Euro. The key component is the online calculator which automatically determines the eligibility for compensaiton under EU law. With just a few clicks, Flightright take care of the rest.

The company is growing rapidly, with customer service, finance, IT and marketing personnel now enriching the lawyer team. Thousands of passengers have used the service, with more and more airlines making the acquaintance of Flightright. Initially they defend themselves immensely, wanting to maintain their supremacy and taking each case to court. For Kadelbach and his team, it was an unequal fight: The "Big" on the one hand; Kadelbach and his team on the other. "It felt as if it was constantly an uphill race" said Kadelbach. "We were ignored, put off, even with clearly eligible claims; the cases ended up in court." So, claims dragged on for months and profits went back into the distance. This was worrying because the company had funded court cases out of its own pocket. The airlines wanted to starve Flightright at arm’s length, hoping that the company would go bankrupt. However, the attrition from the airlines did not go on, Flightright remained steadfast and went on to win almost all cases in court. The airlines have gradually accepted the unwanted and persistent opponents, and now usually pay compensation from pre-trial. "If we complain, it costs the airline about twice as much," says the founder.

"It's a very good feeling to have remained steadfast against such a multi-billion industry". On average, Flightright receives 400 Euros per customer. Meanwhile, the company is also present in other European countries and the United States. The rate of satisfied customers is extremely high. "Many customers make powerful advertisements for us. We have had return customers, who have been stuck at an airport for a second time. They also tell their fellow passenger in the waiting hall about us. There is no greater praise than that".

"What has always vexed me is that the airline industry exploits the fact that many individuals cannot fight back”. Consumers stand alone. Although there is a claim, very few people go to a lawyer as they are intimidated by the large airlines. "Our goal is to make claiming your rights just as easy as booking a flight". It has not been without obstacles, but Kadelbach has managed to overcome these obstacles and turn them into something positive. "Oh, and by the way, the wedding also had a happy ending."

WE CARE ABOUT YOUR PASSENGER RIGHTS

Philipp holds a PhD in law from the University of Berlin and studied internationally at the University of Cape Town. He became Partner in the local business law firm, Höch Kadelbach, which services clients in the fields of IT and media law. When not being interviewed in the media on issues regarding EU Air Passenger Rights, Phillip is a top-class sailor, having won several championships around the world.

DR. PHILIPP KADELBACH CEO

Marek heads up marketing, IT and human resources. Before he started with Flightright, he founded two companies and gained additional practical experience in an international e-commerce company, a VC firm, and a startup in India. Marek holds an MBA from the Rotterdam School of Management and was a scholarship recipient for the Foundation of German Business. In his free time he enjoys sailing and kitesurfing

MAREK JANETZKE CEO

KATHARINA’S SKILL WITH NUMBERS HAS QUICKLY EARNED HER A LEADING ROLE AT FLIGHTRIGHT. HAVING INITIALLY STARTED WORK HERE WHILE STILL A BUSINESS STUDENT, HER RESPONSIBILITIES NOW INCLUDE ACCOUNTANCY, FINANCIAL PLANNING AND CONTROLLING, AND SHE INITIATES THE PAY-OUT OF COMPENSATIONS. SHE THUS DIRECTLY CONTRIBUTES TO MAKING OUR CUSTOMERS HAPPY. IN HER LEISURE TIME, SHE FEELS RIGHT AT HOME IN THE WORLD OF MAPS, AND LOVES TO EXPLORE HER SURROUNDINGS BY BIKE.

KATHARINA DAHL Head of Finance

Jonas is head of the legal department. He manages court proceedings, improves the legal system infrastructure together with the IT department, and coordinates case assessments. Prior to joining Flightright he worked as a lawyer, specializing in procedural law which he studied at the Free University of Berlin. During his free time, Jonas enjoys riding his motorcycle or sailing with his colleagues.

JONAS SWARZENSKI Head of Legal

Benjamin oversees sales and staff, two areas that are rarely found together. As head of HR & Sales, he is responsible for the acquisition of partners, recruiting, and HR management. Prior to Flightright he worked in corporate HR for the aviation and aerospace industry as well as an e-commerce company. During his spare time, Ben keeps in shape through Taekwondo and Brazilian Jiu Jitsu training

BENJAMIN HOCHSTRATE Head of Human Resources

Marianne has worked in customer care since 2010 and focuses daily on customer satisfaction. Experienced in the areas of risk, quality and project management, she has already supported and mentored over 30 people as team leader. In early 2013 Marianne joined the Flightright team and is happy to support such a young, innovative company. Before her interest in customer care, she aspired to become a world class pianist.

MARIANNE KUMMER Head of Customer Care

Cross functional projects are assigned to Patrick in the Business Development Department. He is responsible for new product development, management, and Business Intelligence. Prior to working at Flightright, Patrick consulted leading telecommunications companies and completed his MBA at the Rotterdam School of Management as valedictorian. In his spare time, Patrick is an avid kitesurfer

PATRICK FAHRUN Head of Business Development

WHAT THE PRESS SAYS ABOUT FLIGHTRIGHT

“Help for delayed travelers loath to leave money on the runway”

"Specialists in flight delay refunds with extensive experience in European flight delay compensation laws"

“Enter the flight number, and Flightright will take care of the rest”

“Utilizing a professional service … saves you the stress of dealing with the paperwork and airlines”

CONTACT US

You would like to know more about Flightright? Please write us an e-mail and we will respond as quickly as possible.