Cancellations and Delays with SWISS
History and recent development
Swiss International Airlines, publicly operating under the shorter “SWISS”, is a young airline, having been founded in 2002. After Swissair had filed for bankruptcy in 2001, the future looked uncertain for a Swiss flagship carrier. Swiss International Airlines was formed from Cross Air, formerly a Swiss regional carrier. Having first belonged mainly to a number of institutional investors, the Swiss Confederation, cantons and communities, the management chose to attach SWISS to another airline group to secure its position as a brand on the international market. After SWISS had finally been accepted into British Airways’ Oneworld, it decided not to join in, on the grounds that the relationship would not be advantageous for SWISS. The airline was ultimately bought by Lufthansa in 2005. From the mid-2000s, the airline quickly recovered and was able to return to a respected position on the international market. After almost a decade under one logo, SWISS announced a new logo for the airline in 2011, which earned them a wave of protests by customers, for the reason that the new logo strongly resembles the old Swissair logo.
SWISS is Switzerland’s new flag carrier airline and a member of Star Alliance. Though moderate in size, it prides itself on having a solid route network. Operating from its main hub in Zurich (ZRH), the airline serves 74 destinations in 32 countries worldwide, flying to almost all major European destinations including Paris (CDG), London (LHR), Athens (ATH) and Moskow (DME). International routes serve selected major cities on almost all continents such as São Paulo (CGH) in South America, Johannesburg (JNB) on the African continent and several major Asian business and tourist destinations, including Singapore (SIN) and Hong Kong (HKG). The airline’s current fleet comprises of 91 aircrafts in total, the greater number of which are Airbus, with an average age of 12.7 years. In 2012, SWISS carried some 15.8m passengers on more than 150,000 flights.
Services and quality of service
SWISS is known for its service orientation and being a small but high quality airline standing in Swiss tradition. This picture is not too far-fetched, given the good to excellent ratings and customer reviews. SKYTRAX rates SWISS as a four-star airline, the ratings being a touch better in first and business than in economy class, regarding among others, friendliness of crew and interaction with passengers as well as cleanliness of washrooms. Cleanliness is rated with a solid three stars in economy class. The quality and quantity of food served also get better ratings in first and business classes, but receive 3.5 stars in economy class.
Swiss punctuality – cancellations and delays are rare with SWISS
The only minor weakness SKYTRAX sees for SWISS is in the field of delay and cancellation handling, where it still receives a respectable 3.5 out of 5 stars. The on-time performance of the airline is excellent; according to FlightStats, only 20% of all SWISS flights are delayed and less than 1% are cancelled or diverted. This shows SWISS in an excellent light concerning delay and cancellation statistics compared to industry standard. Of the total number of delayed and cancelled flights, only 3% are excessively late by 45 minutes or more, while the majority is delayed for a period less than 30 minutes. Passengers, too, note in their reviews that the achievements of SWISS are good in terms of on-time performance and that there are few hassles with cancelled flights. SWISS, it appears, manages to live up to its own expectations regarding their service orientation.
If you or someone you know has experienced a delay, cancellation or overbooking on SWISS airlines, click below to see how much you might be able to claim from the airline!