Flight Delayed? Claim your British Airways compensation | Flightright

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British Airways - Ticket refund and compensation in case of flight delays and cancellations

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Recent flight delays and cancellations with British Airways

Although British Airways has been relatively punctual and reliable with flight schedules, there have been many cases of flight delays and cancellations. Click to view all recent flight delay and cancellation data for British Airways. The table below gives you an inside view of how much information we have at our disposal.


Here’s what our customers say after receiving compensation from British Airways through Flightright.

About British Airways

British Airways is the largest airline in the UK based on the size of its 242-strong fleet of aircraft, and it operates between a total of 183 airports. Compared to other airlines leaving the UK it is relatively reliable, nevertheless, delays and cancellations do still occur.

For flight delays of more than 3 hours, or cancellations without prior notice of at least 14 days, and or denied boarding due to overbooking on a British Airways flight, Flightright can help you demand your passenger rights to a compensation of up to €600 under the EU regulation 261/2004.

Flightright has for over 13 years helped air travel passengers get recompense for delays caused by the airlines. At Flightright, we assist British Airways passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for British Airways flight delay compensation.

British Airways is cancelling a lot of flights due to lower demand. For flight cancellations due to economic reasons, we see good chances to have a claim for compensation, especially if you were informed by British Airways not more than 14 days before your flight.

What are my rights when a British Airways flight is delayed?

  • Based on EU law you can claim up to €600 compensation
  • Flights up to 6 years old
  • Regardless of the ticket price
  • When the flight was delayed longer than 3 hours, cancelled or overbooked

What should I do when delayed with British Airways?

  • Why were you delayed? Get the airline to establish this
  • Insist on your basic benefits and services at the airport
  • Collect proof: receipts of expenses, vouchers, photos etc
  • Exchange contact information with your fellow delayed passengers
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the eu-regulation and your passenger rights

Under what conditions is your flight delay with British Airways eligible for compensation?

For flight delays, cancellations, and denied boarding due to overbooking, passengers on BA flights are entitled to British Airways compensation for the inconvenience. Although there are situations that absolve the airline of any responsibilities, most air travel delays and cancellations are often the fault of the airlines.

It takes only a professional with access to the kind of data that we have at our disposal to fully decipher if the delay was a product of the airline’s negligence or a problem beyond their control. To know if your flight delay constitutes one that should be compensated, use our free online compensation calculator.

British Airways passengers are entitled to compensation in the event of the following:

  • Flight delay: If your British Airways flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years retrospectively.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from British Airways.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from British Airways.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from British Airways.

Delay, cancellation, overbooking, or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

How to claim compensation from British Airways

Knowing if you are eligible for compensation is easy when you use our free online compensation calculator. For the layman, knowing if you are eligible for compensation can often be an arduous task. Once that is covered, and you are eligible for compensation, the task of asserting your right should be left to us. We are able to stand in your place, argue your case, and get compensation on your behalf for any inconvenience suffered due to a BA delay.

Our knowledge of the industry and expertise guarantees you fair compensation for your BA flight delay. We have served over 5 million customers and in all, we have had a successful deal, extracting more compensation for our clients than any other claims agency. Flightright is the preferred service for air travel passengers seeking compensation for delays and cancellations suffered at the hands of airlines.

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British Airways Additional services at the airport

If your British Airways flight is delayed for an unusual amount of time, you immediately have the right to some basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible to:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

For flight delays of more than 5 hours, you have the right to opt out of the flight at no cost to you. You are entitled to either a full reimbursement of the ticket amount or an offer of alternative transportation to your destination.

Departure delayed until the next day

For overnight delays, you’re eligible for a stay in a hotel, including transport to and from the airport. You can contact British Airways customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight and we will let you know whether you’re eligible for compensation. Enter your flight now:

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Useful advice & information about British Airways

British Airways is the flag carrier of the United Kingdom and it operates out of its main hub stationed near London Heathrow Airport from where it connects 195 airports across all continents. A part of the International Airlines Group, BA unarguably remains one of the biggest airlines in the world.

There’s room to improve their punctuality
Although certainly not the worst offender, British Airways could improve on their punctuality. They clocked a total of 845,000 minutes of delays in 2023, as well cancelling a slightly above the average number of flights when compared to their competitors.

Cooperative, but a little slow
British Airways sets a good example in paying out compensation when you enforce your rights with Flightright. They are, in general, cooperative and responsive, although they tend to be a bit slower than average when it comes to actually issuing compensation.

Information about online check-in
You can check-in online or with the British Airways app from 24 hours before the flight departure. It is strongly recommended that you make use of one of these options to avoid running the risk of waiting time to check-in at the airport.

British Airways – Summary of Operational Activities in 2023 

According to Flightright Data, in 2023: 

Airline Name Total Number of Flights Total Number of Cancellations Total Number of Delays 
British Airways 243,681 7,457 1,785 

British Airways operated a total of 243,681 flights, experienced 7,457 cancelations, and had 1,785 delays. 

Top 5 Major Airports British Airways Operated at in 2023 

According to Flightright Data, in 2023: 

Airport Name Total Number of Flights Total Number of Cancellations Total Number of Delays 
London (Heathrow) 113,512 3,448 591 
London (Gatwick) 7,859 149 85 
Edinburgh 3,827 170 19 
Glasgow (Int.) 3,416 125 13 
Geneva 3,090 148 15 

British Airways’ major operations were centered at London (Heathrow) with 113,512 flights, followed by London (Gatwick), Edinburgh, Glasgow (Int.), and Geneva. 

Had flight problems with British Airways?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

We will be happy to help you in case of flight problems with the airline for:

We have already been able to help with problems at the following airports, among others

We have already taken successful action against these and more airlines

Your flight did not go as planned?

In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.

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