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London Heathrow Airport

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Another delay at Heathrow Airport?

About London Heathrow

London Heathrow Airport is one of the largest airports in the world, located fourteen miles west of central London. In 2013 the airport served 72.3 million passengers, who either touched down from numerous destinations around the world or passed through the airport on their way to explore the city of London and beyond.

Although it features five different terminals, visitors to London Heathrow Airport should have no trouble finding the terminal they need as all flights are assigned terminals according to the distance of the destination. This means that people who are taking a domestic flight should head to Terminal One, while Terminal Two handles flights to various destinations in Europe. The remaining three terminals are reserved for long-haul international flights. All of the terminals are connected by walkways to make moving between them easy.

London Heathrow Airport was established as a small airfield back in 1929 and was enlarged during a special project in 1944. After the end of WWII the airfield was developed as a civil airport and named London Airport. The airport later took on the name London Heathrow Airport to distinguish itself from the other nearby airports that were rapidly being built and took its name from the borough of London that it was located in. In the 1950s the airport had six runways that were arranged in three pairs at different angles. These days there are just two runways running from east to west parallel to each other, although these runways are considerably longer than the original six that they have replaced.

London Heathrow Airport handles more international passengers than any other airport in the world and is Europe’s busiest airport. Around 76,600 people are directly employed by London Heathrow Airport while a further 116,000 people are indirectly employed by this major transportation hub. Unlike most international airports, the positioning of the runways here means that plans are taken on flight paths directly over London, offering passengers impressive views of the city. London Heathrow Airport is served by a large number of different airlines including British Airways, Virgin Atlantic Airways, American Airlines and Thai Airways. These airlines, along with 78 others, provide direct flights to and from 180 destinations in 85 countries around the world such as Paris, Amsterdam, Berlin, Bangkok, Dubai, Brussels and Budapest.

Problems with Flight Delays at Heathrow. Again.

Due to its large size, it is no surprise that London Heathrow Airport experiences a large number of delays, which has become a particular problem in recent years. Part of the reason for this is that the airport was originally designed to accommodate 55 million people, while in recent years this number has risen dramatically. Fortunately, measures have been taken to address this and the recently opened Terminal 5 has reduced overcrowding, while London Heathrow Airport has announced a joint venture with McLaren Applied Technologies that is expected to bring down the amount of delays as well as pollution.
Delays are also caused by weather conditions such as storms and heavy snow and this was a particular problem in January 2013 when more than three hundred flights were either delayed or cancelled altogether due to snow. You can find up to date information on current delays at London Heathrow Airport at: FlightStats.

The good news is that if you are experiencing a delay at London Heathrow Airport you will find a wide range of services and amenities to ensure time passes quickly. The airport boasts the largest duty free shopping hall in the whole world, which means that there is plenty of money just waiting to be saved on a wide range of products such as alcohol, cigarettes and tobacco, perfume and jewellery. Each of the five terminals feature a large number of fast food outlets and other types of eateries as well as gift shops, games rooms, prayer rooms and bars.

Had Trouble with a Delay? Fight for Compensation.

Delays of greater than 3 hours may entitle you to receive compensation from the airline. Whilst this is stated by EU regulation, the process is often too time-consuming and overwhelming for individuals to tackle alone. This is where Flightright can offer professional help. Our expert law experts have vast experience in this area of regulation and have successfully fought for their clients rights in thousands of case. Your compensation could be as high as €600.

Find out now whether you're eligible!

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.


What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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Picture from customer Mirjam Bigger

I'm glad I made the decision to make a claim through you! The 843 EUR has arrived! With this money we will treat ourselves to an unplanned getaway. Thank you so much - we will drink a toast to you!


Doing it yourself

annoying and unpromising

  • very time-consuming (paper-warfare with the airline)
  • small chances of success
  • often no experience (complex field of law)
  • high stress factor (paperwork, phone calls)


simple and straightfoward

  • cost risk: €0
  • takes little time (2 minutes)
  • high chances of success
  • experienced travel legal experts (enforced more than € 100,000,000)
  • absolutely stress-free (We enforce the compensation for you.)


expensive and complex/effortful

  • cost risk: several hundred euros
  • very time-consuming (several hours)
  • chances of success unclear
  • experience unknown (depends on specialty)
  • high stress factor (meetings, paperwork, phone calls)