Southampton Airport (SOU) Flight Delay & Compensation - Flightright UK

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Southampton Airport - Ticket refund and compensation in case of flight delays and cancellations

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About Southampton Airport

Since the construction of its new terminal in the early 2000s, Southampton Airport has continued to evolve and expand its operations. Recently, significant developments have been made, including the official opening of a runway extension in September 2023. This £17-million investment extended the northern end of the runway by 164 meters, enabling the airport to accommodate more airlines and offer new routes and services, thereby enhancing connectivity for both business and leisure travel in the Southampton region and beyond. The project not only promises to bolster the airport’s future viability but is also expected to generate substantial social and economic benefits for the surrounding areas. With the aim of supporting the government’s effort to create economic opportunities, this initiative is projected to create 2,000 new jobs and open the city to more international routes​​.

Furthermore, Southampton Airport has broadened its flight and holiday offerings, with destinations that cater to a variety of interests, including city breaks, beach holidays, and local expeditions. Passengers can now book flights to numerous destinations such as Alderney, Alicante, Amsterdam, Belfast, Bergerac, Chambery, Dublin, Edinburgh, Faro (Algarve), Geneva, Glasgow, Guernsey, Jersey, Majorca, Malaga (Costa del Sol), Newcastle, and Paris. This expansion of services underscores Southampton Airport’s commitment to enhancing its operational capacity and service offerings to meet the diverse needs of its passengers​

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A little look at History

The history of Southampton airport goes back more than one hundred years. In 1910, the original North Stoneham farm meadows, which make up the airport site today, were used by RAF pilot Edwin Rowland Moon for takeoff and landing purposes. The hangars built by American soldiers during the First World War were used as dormitories once the war was over, as there were a large number of refugees passing through the site in order to reach the Southampton Docks on their way to America. This improvised hostel was closed in 1931, and a year later the airport was officially opened under the name of Southampton Municipal Airport. Until the late 1970s, the airport only operated flights to and from the Channel Islands, LondonBristol, Plymouth, the Isle of Wight, BirminghamGlasgow, and some destinations across the Channel in France. During the following 20 years, Southampton airport underwent a series of redevelopments, which turned the facility into one of the top 20 busiest airports in the United Kingdom. Between 1990 and 2008, more than £30 million was invested in modernising and expanding the site so that it could accommodate the increasing demands from passengers and airlines.

The facility’s name was changed to Southampton International Airport in 1994, and the following year it was the recipient of several awards including prize for Best Structured Steel Design, Customer Care, Building of the Year Award, and the British Construction Industry Award. Today, Southampton has kept with its reputation and has since received the Best Regional Airport, Company of the Year, Best Marketing Strategy, Top UK Airport and Third Best Airport in the World award.

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Recently cancelled or delayed flights at Southampton Airport

Here you’ll find delays and cancellations at Southampton Airport that could entitle you to financial compensation. Use our online calculator to check your entitlement to compensation and let Flightright do the rest of the work.

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Delays and Cancellations

Flights operated out of Southampton airport by Flybe and Air France are statistically the most likely to be delayed. On average, three flights per day were cancelled and eight were delayed in their arrival time to Southampton airport. Being a regional airport, Southampton is a good alternative for those who wish to avoid delays caused by long check-ins and security clearance queues. For live flight information, passengers can visit the airport’s website. In addition, passengers can register for flight updates and text messages.

Have you been one of the many passengers to experience a flight delay or cancellation at Southampton Airport? Click below to see how much you might be able to claim in compensation with the help of Flightright!

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
250€400€600€

Statistical Overview of Airlines at Southampton Airport in 2023

According to Flightright Data, in 2023, Southampton Airport had a total of 8,472 scheduled flights. Out of these, 225 flights were cancelled, representing 2.66% of all scheduled flights. In addition, 31 flights were delayed, making up 0.37% of the total. There were 256 incidents, which constituted 3.02% of all departing flights. Southampton experienced a diverse range of airline operations. The most active carrier was Loganair, operating a total of 2,957 flights with 71 cancellations and 7 delays. Following close behind, Blue Islands managed 1,835 flights, with 23 cancellations and 10 delays. Overall, the operational data from Southampton Airport in 2023 showcases the performance and reliability of its busiest airlines.

Top 5 Airlines At Southampton Airport In 2023

Below is the table listing the top 5 airlines at Southampton Airport in 2023, based on the number of flights, cancellations, and delays.

Airline NameTotal FlightsCancellationsDelays
Loganair2957717
Blue Islands18352310
Aer Lingus1254171
Aurigny Air Services1001690
KLM Cityhopper584172

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight. This is true regardless of the ticket price and up to 6 years retrospectively. LEARN MORE ABOUT YOUR RIGHTS 

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers

What rights do I have as a passenger if my flight is canceled due to a strike at Southampton Airport?

If your flight is planned to depart from Southampton and there is a strike at the airport, first check if your flight is affected by the cancellations due to the strike. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. In addition, you may be entitled to compensation if there are no extraordinary circumstances, and it is an internal airline strike. Contact your airline for further information regarding substitute transportation, rebooking, or ticket refund as well as on-site services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I get compensation if my flight is delayed or canceled at Southampton due to a strike?

A flight cancellation or significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the strike is not within the control of the airline or its personnel. There is no entitlement to compensation in case of extraordinary circumstances. However, passengers should be aware of their rights to basic care and catering services at Southampton Airport. This includes meals, refreshments, and, if necessary, accommodation, depending on the duration of the delay and the flight distance. Also, important to know: If your flight is canceled because the airline staff is on strike, you are entitled to a refund of your ticket price, alternative transportation, on-site catering, and additional compensation.

Your flight from Southampton Airport did not go as planned?

Passengers may be entitled to compensation for flight delays, cancellations and overbooking under EU law. Flightright enforces your rights.

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