Newcastle Airport Ticket refund and compensation - Flightright UK

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Newcastle Airport - Ticket refund and compensation in case of flight delays and cancellations

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Your plane may be delayed: How good is Newcastle Airport?

Newcastle Airport is a major regional transport hub in the North of England. It serves the communities of the North East of England and Cumbria, as well as South Scotland and North Yorkshire. From 1978, it has been known as Newcastle International Airport, taking passengers on both short-haul and long-haul flights direct to 74 destinations. More than 4.5 million passengers fly from its Terminal each year, and it employs more than 3,200 people on site, with a further 4,600 across the region.

More than 16 scheduled airlines fly from the airport, including British AirwayseasyJetFlybeJet2, Lufthansa and Ryanair. It has a daily direct flight to Dubai, with transfers to long-haul destinations available, and it also has many short-haul flights for budget airlines.

According to Flightright Data, in 2023, Newcastle Airport had a total of 17,200 scheduled flights. Out of these, 187 flights were cancelled, representing 1.09% of all scheduled flights. In addition, 102 flights were delayed, making up 0.59% of the total. There were 289 incidents, which constituted 1.68% of all departing flights.

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History and Development

Newcastle Airport’s beginnings were somewhat more humble. It originally had a simple grass runway with oil drums that could be lit to function as runway lights. Over the decades, the site has been improved and developed, with expanded provision for retail and hospitality outlets. The footprint of the site has been increased, enabling more passengers to use the terminal facilities comfortably. Space has been increased for screening of passengers and up-to-date technology utilized. In 1991 the Metro system was extended to link Newcastle International Airport to the city and beyond, dramatically improving access to the airport.

Statistical Overview of Airlines at Newcastle Airport in 2023

Newcastle Airport experienced notable performance from several airlines. The most active carrier was Jet2, operating a total of 4,089 flights with 1 cancellation and 13 delays. Following close behind, Ryanair managed 2,665 flights, with 5 cancellations and 33 delays. TUI Airways (Thomson Airways) operated 1,883 flights, with no cancellations and 3 delays. British Airways operated 1,608 flights, with 44 cancellations and 8 delays. Overall, the operational data from Newcastle Airport in 2023 showcases the diverse performance of its major airlines.

Top 5 Airlines at Newcastle Airport

Below is the data table for the top 5 airlines based on the number of flights, cancellations, and delays at Newcastle Airport in 2023.

Airline NameTotal FlightsCancellationsDelays
TUI Airways (Thomson Airways)1,88303
British Airways1,608448

Can you claim compensation for flight delays?

It is highly unlikely for your flight from Newcastle to be more than an hour late as the likelihood of it happening is only 3.61%. If the worst does happen, live information about flights and arrivals can be found on the airport website. A chaplaincy is available for quiet reflection and many bars, restaurants and shops are available for retail therapy if you are waiting at the Airport.
EU law says that you can claim compensation for flight delays but there are restrictions. The delay must be the airline’s fault and the airline must arrive at least three hours late. With our law experts, Flightright can help you claim your compensation quickly and easily.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively. LEARN MORE ABOUT YOUR RIGHTS 

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What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers

Recently cancelled or delayed flights at Newcastle Airport

Here you’ll find delays and cancellations at Newcastle Airport that could entitle you to financial compensation. Use our online calculator to check your entitlement to compensation and let Flightright do the rest of the work.


What rights do I have as a passenger if my flight is canceled due to a strike at Newcastle Airport?

If your flight is planned to depart from Newcastle and there is a strike at the airport, first check if your flight is affected by the cancellations due to the strike. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. In addition, you may be entitled to compensation if there are no extraordinary circumstances, and it is an internal airline strike. Contact your airline for further information regarding substitute transportation, rebooking, or ticket refund as well as on-site services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I get compensation if my flight is delayed or canceled at Newcastle due to a strike?

A flight cancellation or significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the strike is not within the control of the airline or its personnel. There is no entitlement to compensation in case of extraordinary circumstances. However, passengers should be aware of their rights to basic care and catering services at Newcastle Airport. This includes meals, refreshments, and, if necessary, accommodation, depending on the duration of the delay and the flight distance. Also, important to know: If your flight is canceled because the airline staff is on strike, you are entitled to a refund of your ticket price, alternative transportation, on-site catering, and additional compensation.

Your flight from Newcastle Airport did not go as planned?

Passengers may be entitled to compensation for flight delays, cancellations and overbooking under EU law. Flightright enforces your rights.

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