Complaint to Vueling: claim for compensation? - Flightright UK

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The latest delayed and canceled flights with Vueling

Have you recently traveled with Vueling? Check the table below to see the latest Vueling cancellations and delays. If your flight is included in the list, you can instruct Flightright to file your complaint with just a few clicks to receive compensation.

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Here’s what our customers say after receiving compensation from Vueling through Flightright.

About Vueling

Vueling is a Spanish low-cost airline based in Barcelona. It is one of the leading airlines in Europe with a wide range of over 140 destinations in Europe, North Africa and the Middle East. The experts at Flightright are at your side to defend your rights and take care of your claims against Vueling if your flight is canceled, delayed or overbooked. If you have been affected as a passenger, you should know that you can file a complaint with Vueling! We put our best experts at your disposal to defend your rights. Our compensation calculator will determine whether you are entitled to compensation of up to £520. Then all you have to do is instruct us and we will submit a claim to Vueling on your behalf.

Thanks to its international experience and extensive knowledge of air passenger law, Flightright is the ideal partner when it comes to obtaining compensation in the event of a flight incident (delay, cancellation or overbooking). Use our compensation calculator to check whether you are entitled to compensation in just a few clicks. Use our compensation calculator to check whether you are entitled to compensation in just a few clicks.

Delay or cancellation with Vueling? Your rights at a glance:

  • You are entitled to compensation of between £220 and £520.
  • The compensation is not calculated according to the price of the ticket, but according to the distance of the flight.
  • You can claim it up to 6 years after the date of the flight.
  • These conditions apply to flights delayed by 3 hours or more on arrival.
  • In the event of a strike, Vueling is not obliged to pay compensation to its passengers as it is an extraordinary circumstance.
  • For flights canceled due to extraordinary circumstances, Vueling must offer to refund the affected tickets.

Our advice in the event of a delay or cancellation with Vueling:

  • Check with Vueling; ask for the reason for the delay.
  • Keep your travel documents: ID, boarding passes, photos, the delay certificate, tickets…
  • Keep the flight details from Vueling.
  • If the delay is 2 hours or more, you have the right to receive snacks and basic services from the airline operating your flight. Request these directly from the staff on site.

Vueling flight cancellations: What conditions must be met to receive a refund?

According to the UK Passenger Rights Regulation, if a flight is canceled and the airline is not responsible for the cancellation, passengers are not entitled to compensation. However, they can request a replacement flight, a new booking or a refund of the flight ticket from the airline.

Vueling may also offer a voucher as a refund. However, you are not obliged to accept this and can request a refund of the ticket price from Vueling instead. Please note that the refund must include the ticket price for the canceled flight as well as additional costs such as seat reservations and baggage.

When can you receive compensation for a canceled or delayed Vueling flight?

If the flight arrives at its final destination more than three hours late, the UK regulation on air passenger rights stipulates that you are entitled to compensation. The amount of compensation depends solely on the distance of the flight and not on the price of the ticket and can be claimed up to 6 years after the flight. However, there are some criteria that you should bear in mind. For example, the flight must take off or land in the European Union; in the latter case, the airline must also be based in the EU.

It does not matter whether you took the flight as a business trip or as part of a package tour, the compensation will always be paid to the person who suffered the inconvenience of the flight. Vouchers for meals or hotel accommodation do not remove Vueling’s responsibility to pay you compensation. However, Vueling is liable for flight disruptions and exceptional circumstances such as strikes or bad weather relieve the airline of its responsibility.

What compensation are you entitled to?

According to UK261 Regulation on air passenger rights, you are entitled to compensation if your flight is delayed by more than three hours on arrival at your final destination. The price of your ticket is irrelevant, as only the flight distance is decisive for the amount of compensation. It also does not matter whether you were travelling for business reasons or whether it was an organized trip. It is the person taking the flight who must be compensated.

In addition, compensation can be claimed for any flight that took place no more than 6 years ago. However, there is one last precondition. The aircraft must take off or land within the European Union. In the latter case, the airline operating the flight must have its headquarters in Europe. To file a complaint with Vueling, the airline must be responsible for the incident. It is not obliged to pay compensation in the event of “extraordinary circumstances” such as a strike or bad weather.

Here is an overview of the compensation to which you are entitled, depending on the cause of the delay or cancellation:

  • Delayed and canceled short-haul flights – less than 1 500 km – passengers are entitled to compensation of £220 from Vueling.
  • Canceled or delayed medium-haul flights – between 1,500 km and 3,500 km – passengers are entitled to compensation of £350 from Vueling.
  • Canceled or delayed long-haul flights – over 3,500 km – passengers are entitled to compensation of £520 from Vueling.

Delayed, canceled, overbooked or missed connecting flight? You are entitled to

According to the UK261 Regulation, the amount of compensation is calculated according to the flight distance:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
£220£350£520

How can you submit your complaint to Vueling?

First of all, you need to confirm that you are indeed entitled to compensation. This is often a complicated process: accessing flight databases, comparing your situation with other similar cases, enforcing UK261 Regulation, etc. In fact, it can be very difficult for a person who does not have the necessary legal expertise or technology.

The easiest alternative is to claim your compensation through Flightright. Simply enter the details of your flight into our compensation calculator, find out if you’re entitled to compensation from Vueling and leave the rest to us. It only takes us a few minutes to check the validity of your claim. You will receive a free assessment of your situation immediately. More than 3.2 million customers have already made use of our service. By hiring Flightright, you are choosing the support of a partner who has been successfully enforcing the rights of air passengers for over 13 years. When we enforce your compensation, we retain a commission of 25% + VAT.

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Stranded at the airport – overbooking: what are your rights?

Pick-up at the airport by Vueling

You have been delayed, denied boarding or canceled with Vueling and are stuck at the airport. Remember: if the waiting time is more than 2 hours, you are entitled to certain services. Vueling must provide you with drinks and snacks, as well as means of communication such as telephone calls, emails or faxes. Here is a brief overview of these services, which vary depending on the flight distance:

  • Short-haul flight (up to 1500 km): drinks, snacks and two phone calls, faxes or e-mails in the event of a delay of more than 2 hours.
  • Medium-haul flight (between 1500 km and 3500 km) and intra-Community flight over 1500 km: drinks, snacks and two phone calls, faxes or e-mails in the event of a delay of more than 3 hours.
  • Long-haul flight (over 3500 km): drinks, snacks and two telephone calls, faxes or e-mails in the event of a delay of more than 4 hours.

Vueling: Flight delayed by more than 5 hours? Right to cancel

If your flight is delayed by more than five hours, you have the right to cancel your flight. In particular, you can ask Vueling to refund your ticket or request an alternative means of transportation as soon as possible.

Vueling – Flight rebooked to the next day: Flight cancellation and postponement, entitlement to hotel and transportation?

If your flight is postponed to the next day, you can choose to stay in a hotel at the airline’s expense. In this case, Vueling must also provide you with transportation from the airport and back. Ask Vueling directly and, if the subsidy was not provided, ask for written confirmation that Vueling will reimburse you for the costs.

Your flight has still not departed: Have you planned a trip with Vueling?

Are you worried that your Vueling flight is delayed, canceled or overbooked? Simply enter the details of your next flight and we’ll let you know if you’re entitled to compensation if your Vueling flight is canceled. Enter your flight details here :

You can find more information about Vueling here.

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Based on Flightright data, Vueling had the following operational statistics in 2023:

Vueling – Summary of operating activities in 2023

Name of the airline
Total number of flights
Total number of cancellationsTotal number of delays
Vueling212.4448931.167

In 2023, Vueling operated a total of 212.444 flights, with 893 cancelations and 1.167 delays.

Based on Flightright data, Vueling operated in the following top 5 airports in 2023:

Top 5 airports where Vueling operated in 2023

Name of the airportTotal number of flightsTotal number of cancellationTotal number of delays
Barcelona (El Prat)61.067113169
Paris (Orly)12.64831767
Palma de Mallorca – Balearic Islands10.491780
Bilbao9.6421935
London (Gatwick)8.4822774

Barcelona (El Prat) was the main airport for Vueling in 2023 with 61.067 flights.

Problems on a flight with Vueling?

You have rights! Flightright helps you to deal with the airline in the event of flight delays, cancellations, overbooking or even missed connecting flights. We do everything we can to ensure that you get your compensation back.

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