Flight Delay Claims at London Luton Airport - Flightright UK

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London Luton - Ticket refund and compensation in case of flight delays and cancellations

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As of 2022, London Luton Airport continued to be a significant hub for both domestic and international flights, serving as the base for major airlines such as easyJet, Ryanair, TUI Airways, and Wizz Air UK. The airport experienced a notable increase in passenger traffic and aircraft movements, reflecting its critical role in connecting travelers with a wide range of destinations. With its location in Bedfordshire, just north of central London, Luton remains an essential part of London’s airport network, contributing to its status within the UK and beyond. Furthermore, Luton Airport has expanded its destination offerings, now connecting passengers to over 145 locations, underlining its growth and adaptability in meeting the needs of modern travelers.

We will endeavour to uphold your rights against whichever airline you have suffered disruption with when flying out of Luton airport. With our simple online calculator you have the ability check for free if you’re eligible for compensation and directly submit your claim online.

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Your rights when delayed at Luton Airport

  • Up to €600 compensation according to EU legislation
  • Regardless of the ticket price
  • Claim on flights up to 6 years old
  • When the flight was cancelled, overbooked or delayed 3 or more hours

Tips and Tricks when delayed at Luton Airport

  • Verify the reasons for the delay with the airline
  • Insist on getting your basic benefits and services at the airport
  • Exchange contact details with other disrupted travellers
  • Gather proof: photos, receipts of expenses, vouchers etc

More in-depth information regarding the EU Regulation and your passenger rights.

In which cases are flight delays eligible for compensation?

The total compensation hinges on the flight distance – the amount you paid for your ticket is not a factor. First and foremost your flight has to arrive at its destination with a delay of at least 3 hours. It must also fall under the current EU Regulation. Compensation claims are retrospectively valid up to 6 years. Below is a table explaining which compensation you’ll be entitled to:

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

Additional services available when delayed at Edinburgh Airport

In cases of heavy delay, you’ll be eligible for some services and benefits at the airport. These are dictated by the length of the delay and the length of the flight. Below is an overview of what you’re eligible for:

  • Short distance, less than 1500 km: over 2 hours delay – free drinks, food and 2 emails, telephone calls or faxes
  • Medium distance, between 1500-3500 km: over 3 hours delay – free drinks, food and 2 emails, telephone calls or faxes
  • Long-haul, from 3500 km: over 4 hours delay, free drinks, food and 2 emails, telephone calls or faxes

When delays reach over 5 hours

If the delay extends over 5 hours, you are entitled to cancel your flight. The airline must then reimburse you the costs or organise alternative transportation. When departure is delayed until the next day

You’re entitled to a stay in a hotel including transfer to the hotel and back to the airport. Contact the airline directly to request confirmation of your hotel and transportation in writing.

The Flightright Promise

Thanks to our expertise, we are able to enforce compensation with a very high success rate. That’s why we’re confident promising a completely free service if your case is unsuccessful!

  • up to €600 compensation per person
  • over 11,000,000 happy customers
  • 99% success rate in court
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Useful advice & information about London Luton

13.3 million passengers passed through Luton Airport in 2022, connecting to various domestic and international destinations across Europe, North Africa, and the Middle East. The airport, recognized for serving the London metropolitan area as a key hub for low-cost travel, continues to be an operating base for major airlines such as easyJet, Ryanair, TUI Airways, and Wizz Air UK.

London Luton continued to show resilience and competence in its operational performance through 2023, maintaining a strong stance on minimizing flight cancellations and striving towards improving flight punctuality.

Wifi at London Luton
London Luton Airport now offers unlimited free WiFi throughout the airport for all passengers. To connect, simply select ‘Luton Airport WIFI’ from the list of available networks on your Wi-Fi-enabled device and follow the welcome page instructions.

Strike action at Luton Airport
If staff go on strike at Luton airport, passengers are unable to claim compensation against the airlines as strikes are deemed to be an ‘exceptional circumstance’. You will, however,l be able to make use of some additional services and benefits should the strikes badly delay your flight. You may also be offered alternative transportation by your airline.

More information about London Luton here.

Your flight from London Luton did not go as planned?

Passengers may be entitled to compensation for flight delays, cancellations and overbooking under EU law. Flightright enforces your rights.

Recently cancelled or delayed flights at London Luton Airport

Here you’ll find delays and cancellations at London Luton Airport that could entitle you to financial compensation. Use our online calculator to check your entitlement to compensation and let Flightright do the rest of the work.


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