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London Luton Airport

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Delayed at London Luton?

About the Airport

London Luton Airport was officially opened in 1938 and is the sixth busiest airport in the UK. Almost 9.7 million passengers used the airport in 2013 for flights to over eighty-five destinations. This airport is home to 14 scheduled and charter carriers. It is the fastest growing airport in the UK, with growth aided by a number of refurbishments and developments beginning in 1999. Some of the largest scheduled airlines that currently use this airport include easyJet, Flybe, Monarch, Ryanair and Air Blue, as well as many other scheduled and charter flights. The vast majority of flights are bound for European destinations, although there are occasional routes to destinations in Northern Africa and Asia.

Delay Statistics

The average delay times for flights leaving London Luton Airport between January and December 2013 was 10.80 minutes. When compared to the average delay times of the top ten airports in the UK, this airport is ranked in seventh position. There are also statistics provided for the average delay times of each of the individual scheduled airlines that use the airport and these differ greatly from one airline to the next. Two of the best performing airlines are EasyJet and Flybe with the former having an average delay time of 8.5 minutes and the latter having a delay time of just 6 minutes. These two airlines also have the best statistics for flights delayed over 3 hours, with no instances of lengthy delays seen with Flybe and just 0.39% of EasyJet flights. The worst performing airline is Blue Air with a delay time of 20.64 minutes. Of the flights analysed only 0.59% were 3 hours or more later than scheduled and 3.49% of flights were delayed by one hour or more. 81.8% departed within 15 minutes of the scheduled departure time. Information about the punctuality statistics of London Luton can be found at FlightStats.

Historic Comparative Data

Current delay statistics can be compared to historic data to see if the airport has made any improvements or if delay times are a continuing problem. The average delay time that passengers expected when leaving the airport the previous year, 2012, was 11.85 minutes. This shows that they had made improvements in delay times between 2012 and 2013. When looking at delay times from five years previously, 2007, there is evidence that the airport and airlines have made significant improvements to punctuality during this period. During 2007 the average delay time from the airport was 16.45 minutes.

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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