Flight Delay Claims at London Luton Airport | Flightright
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London Luton flight delays and cancellations

In 2016 Luton was London’s 4th busiest airport and the 5th busiest airport in the UK, reaching 54 different destinations across Europe and Egypt. Luton was quite a punctual airport in 2016. Nevertheless, delays and cancellations do occur.

We will endeavour to uphold your rights against whichever airline you have suffered disruption with when flying out of Luton airport. With our simple online calculator you have the ability check for free if you’re eligible for compensation and directly submit your claim online.

Cancellations and delays at London Luton

Your rights when delayed at Luton Airport

  • Up to €600 compensation according to EU legislation
  • Regardless of the ticket price
  • Claim on flights up to 6 years old
  • When the flight was cancelled, overbooked or delayed 3 or more hours

Tips and Tricks when delayed at Luton Airport

  • Verify the reasons for the delay with the airline
  • Insist on getting your basic benefits and services at the airport
  • Exchange contact details with other disrupted travellers
  • Gather proof: photos, receipts of expenses, vouchers etc

More in-depth information regarding the EU Regulation and your passenger rights.

In which cases are flight delays eligible for compensation?

The total compensation hinges on the flight distance – the amount you paid for your ticket is not a factor. First and foremost your flight has to arrive at its destination with a delay of at least 3 hours. It must also fall under the current EU Regulation. Compensation claims are retrospectively valid up to 6 years. Below is a table explaining which compensation you’ll be entitled to:

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

Additional services available when delayed at Edinburgh Airport

In cases of heavy delay, you’ll be eligible for some services and benefits at the airport. These are dictated by the length of the delay and the length of the flight. Below is an overview of what you’re eligible for:

  • Short distance, less than 1500 km: over 2 hours delay – free drinks, food and 2 emails, telephone calls or faxes
  • Medium distance, between 1500-3500 km: over 3 hours delay – free drinks, food and 2 emails, telephone calls or faxes
  • Long-haul, from 3500 km: over 4 hours delay, free drinks, food and 2 emails, telephone calls or faxes
When delays reach over 5 hours

If the delay extends over 5 hours, you are entitled to cancel your flight. The airline must then reimburse you the costs or organise alternative transportation.

When departure is delayed until the next day

You’re entitled to a stay in a hotel including transfer to the hotel and back to the airport. Contact the airline directly to request confirmation of your hotel and transportation in writing.

Crucial information: Don’t take any excuses! The airlines do not relieve themselves of their obligation to pay your compensation if they offer you vouchers for drinks/food or hotels.

The Flightright Promise

Thanks to our expertise, we are able to enforce compensation with a very high success rate. That’s why we’re confident promising a completely free service if your case is unsuccessful!

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  • up to €600 compensation per person
  • over 11,000,000 happy customers
  • 99% success rate in court

Useful advice & information about London Luton

14.6 million passengers passed through Luton Airport in 2016, connecting 54 international airports. The most travelled to destination from Luton was Copenhagen, with low-cost giant easyJet operating the most outbound flights from this airport (actually based just outside London, in nearby Bedfordshire).

Luton did a pretty good job in terms of punctuality in 2016
London luton fared quite well to its competing airlines in 2016, especially with its minimal number of cancelled outbound flights. It was less impressive in terms of flight delays, so some improvement is still called for. Going by the numbers it performed slightly above average in terms of UK flight punctuality.

Wifi at London Luton
Luton offers passengers up to 4 hours of free wifi access whilst in the airport. If you need extra time, or faster speeds, they have some options which start at £3 per hour.

Strike action at Luton Airport
If staff go on strike at Luton airport, passengers are unable to claim compensation against the airlines as strikes are deemed to be an ‘exceptional circumstance’. You will, however,l be able to make use of some additional services and benefits should the strikes badly delay your flight. You may also be offered alternative transportation by your airline.

More information about London Luton here.

Your flight from London Luton did not go as planned?

Passengers may be entitled to compensation for flight delays, cancellations and overbooking under EU law. Flightright enforces your rights.

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