Edinburgh Airport flight delays and cancellations
Edinburgh Airport was Scotland’s busiest airport in 2016 and flies to 147 destination airports worldwide. It suffered a fairly average number of delays but was guilty of cancelling more than its fair share of flights in 2016.
We will help to uphold your rights if you were subjected to disruption when flying out of Edinburgh airport, by levelling the playing field between you and the responsible airline. You can quickly establish whether you have a claim by using our free online calculator, after which you can submit a claim with us online.
Your rights when delayed at Edinburgh Airport
- According to EU law up to €600 of compensation is claimable
- When delayed at least 3 hours, overbooked or cancelled
- Flights as old as 6 years
- Regardless of the cost of the ticket
Tips and Tricks when delayed at Edinburgh Airport
- Seek confirmation of the reason for the delay with the airline
- Collect proof: receipts of expenses, photos, vouchers etc
- Insist on your basic benefits and services at the airport
- Take contact information from your fellow affected passengers
Here are some further details regarding your passenger rights and the EU legislation.
In which cases do flight delays qualify for compensation?
The total compensation rests on the flight distance – not on the amount you paid for your ticket. Essentially your flight has to arrive at its destination with a delay of 3 or more hours and fall under the current EU Regulation. Your claims remain valid up to 6 years retrospectively. Below is some information about which compensation you’ll be due and under which circumstances:
Additional services at Edinburgh Airport
If takeoff is badly delayed, you incur the right to basic benefits and services. These are dependant on the distance of your flight and how long you’re delayed. Here, you’ll find an overview of what you’re eligible for:
- Short distance, less than 1500 km: free drinks and food, as well as 2 telephone calls, emails or faxes, if delayed 2 or more hours
- Medium distance, between 1500-3500 km: free drinks and food, as well as 2 telephone calls, emails or faxes, if delayed 3 or more hours
- Long-haul, from 3500 km: free drinks and food, as well as 2 telephone calls, emails or faxes, if delayed 4 or more hours
Regardless of the distance of your flight, if the delay reaches 5 hours you are entitled to cancel it. The airline is obliged to either reimburse you the costs or offer you alternative transportation.Departures that are delayed until the following day
You’re eligible for a hotel stay, including transport to and from the airport and the hotel, should your flight be postponed until the day after it was scheduled to depart. Address the airline directly and ask for written commitment for your hotel stay and transfer.
Our Flightright Promise
Our expertise enables us to enforce compensation with a very high success rate. That’s why we are able to promise a completely free service should your case prove unsuccessful!
- up to €600 compensation per person
- over 5,200,000 happy customers
- 99% success rate in court
Useful information and advice about Edinburgh Airport
In 2016 some 12.3 million passengers passed through Edinburgh Airport, which connected to a total of 147 airports worldwide. The three most popular routes were to London’s Heathrow, Gatwick and Stansted. This airport can be accessed by road, tram or train.
Punctuality could improve
2016 proved to be a mixed year for punctuality for flights leaving Edinburgh Airport. They suffered 145,000 delay minutes, which is about average considering their passenger numbers. The problem is that they also had to cancel 214 flights outright. These figures leave them slightly worse than average in the UK airport punctuality rankings.
Using wifi at Edinburgh Airport
You can access free wifi at Edinburgh airport for up to two hours. Additionally there are paid internet terminals at which you login to a PC. These terminals accept Pound Sterling and Euros.
Strikes at Edinburgh Airport
If strikes lead to delays or cancellations, unfortunately, you have no compensatory claims against the airlines as strikes are judged to be an ‘exceptional circumstance’. Nevertheless, you’ll be able to make use of some services and benefits at the airport and your airline may provide alternative transportation depending on the circumstances.
More information about Edinburgh Airport can be found on their website.
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