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Delayed with flybe

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Flybe - Information for passengers on delays and cancellations

An Overview of Flybe

Flybe is a low-cost British airline that specifically deals with flights in and around Europe; it is also the largest of its kind within this region. The airline’s main headquarters are located within the Jack Walker House inside of Exeter's international airport (EXT) in Devon, but there are also various other hubs scattered throughout key cities within the United Kingdom.

The company has gone through several name changes since its inception in 1979. It was initially known as Jersey European Airline that later changed to British European in 2000, it then finally rebranded as Flybe Group PCL, in 2002, and is still known by this name today. Flybe has come a very long way since its origins all those years ago. Who would have thought that after the merging of Jersey European Airways and Spacegrand, it would become the largest low-cost regional airline in Europe? It was the persistence throughout the 1980s that help secure the future of the company, and in 1991 the airline managed to acquire its first London routes. These routes flew from Guernsey and Jersey through to London's Gatwick airport. The remainder of the nineties were spent adding more international routes and passenger jets to meet growing demand. Even during the past decade, several partnerships and codeshares were formed with airlines such as British Airways, Air France, Etihad Airways, and Finnair. What this means for the average passenger is that it allows more routes to be established increasing the variety of destinations available.

Where to travel

Flybe covers the most popular destinations throughout Europe. The airline boasts that it has 180 routes connecting to 65 airports in 13 different countries. Southampton to Jersey is a popular destination choice with over 270 flights operating in the 2 month period from April to June 2014. Another popular route is to fly from either Birmingham or Manchester airports direct to the fashionable setting of Milan. Other destinations include soaking up the cultural elegance of Paris, or a romantic break in Vienna. Check out Flybe's website to uncover the full list of destinations available.

Services for Passengers

A reward program is also available and is known as Rewards4all. This is basically a frequent flier program that rewards return customers, and was considered the first of its kind from a low-cost airline. Ratings for the services provided by Flybe don't always seem to get good reception from its clients as various flight rating websites will dictate. According to SKYTRAX, most of the complaints are targeted at poor communication, especially when it came to flight delays and cancellations. Despite these complaints, Flybe must be doing something right as it has won the “Airline of the Year” award for the past 2 consecutive years running.

Flybe's Punctuality

To delay or to cancel, that is the question? On average, Flybe hasn't been the most punctual, but then what airline has? Over the course of 15th April to 15th June 2014, Flybe's performance ratings have been published from the 20 most active routes on over 6000 flights during that period.

Of the observations that were made, the on-time performance for the flight operator held a low of 72% on the Manchester (MAN) to Isle of Man (IOM) route. Nothing scored 100%, but that was to be expected, although the highest was rated at 95% on the Vasssa (VAA) to Helsinki (HEL) route. All of the other 18 most popular destinations scored in between that range. On average for these flights, delays consisted of around 15 minutes while the maximum was nearly 149 minutes. Over the 2 month period, there were also 43 delayed flights with the Manchester to Isle of Man route suffering the most cancellations.

It's your right to be able to claim back a refund or even compensation for excessively delayed or cancelled flights. Current European rules mean that if your flight has been delayed by 3 hours or more or even completely cancelled you will be entitled to some compensation, and it doesn't matter if it was a flight from last week, or even from over 3 years ago. If you've been inconvenienced by Flybe in the past, click below for a free estimate to see how much you might be able to claim from the airline!

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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