Eurowings - Compensation for delayed flights | Flightright UK

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Eurowings - Ticket refund and compensation in case of flight delays and cancellations

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Recent flight delays and cancellations with Eurowings

Click to view all recent flight delays and cancellation data for Eurowings. The table below gives you an inside view of how much information we have at our disposal.

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Here’s what our customers say after receiving compensation from Eurowings through Flightright.

Eurowings is a German low-cost carrier and a member of the Lufthansa Group. It is headquartered in Düsseldorf and serves a network of European, international, and domestic destinations. Eurowings was previously a regional airline until October 2014 when it began operating flights on behalf of Germanwings. Although the airline has had an outstanding reputation for punctuality, delays and cancellations still occur.

At Flightright, we assist Eurowings passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for Eurowings flight delay compensation. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by Eurowings not more than 14 days before your flight.

What are my rights when delayed with Eurowings?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with Eurowings?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Eurowings eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU. Eurowings flight delays and cancellations all constitute conditions that might become eligible for Eurowings flight delay compensation. However, extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

An Eurowings passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Eurowings flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Eurowings.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Eurowings.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Eurowings.

Delay, cancellation, overbooking, or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
250€400€600€

How to claim compensation from Eurowings

The first thing to do is confirm that you are eligible for Eurowings flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for an Eurowings compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for Eurowings delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Eurowings, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

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Eurowings Additional services at the airport

For extended Eurowings flight delay or flight cancellation, you are automatically entitled to certain benefits. Although these rights and benefits may vary depending on the distance of your flight, it is important to note what these benefits are. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Eurowings is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Eurowings customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Eurowings

Eurowings is owned by the Lufthansa Group and remains one of the top low-cost airlines in Europe, with flights to over 130 destinations. From its main hub in Cologne (Köln)/Bonn, it serves flights throughout Europe and long-haul service to the Caribbean, Mauritius, North America, and Southeast Asia.

Eurowings has a modern fleet of Airbus and Bombardier aircraft. A319, A320, and CRJ-900 aircraft are used on intra-European flights. A330 aircraft are used on long-haul flights. All aircraft feature three distinct economy fare class sections – Basic, Smart, and Best. Basic offers standard flight-only services with the option to add on other services for fees.

Punctuality
Eurowings continually ranks as one of the most punctual airlines in Europe. The airline recorded 69 cancellations and 17 delays in 2018.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Eurowings – Summary of Operational Activities in 2023 

Airline Name Total number of Flights Total number of Cancellations Total number of Delays 
Eurowings 110001 2116 118 

According to Flightright Data, in 2023, Eurowings conducted a total of 110,001 flights. The airline experienced 2,116 cancellations and 118 delays throughout the year. This data highlights the overall scale of operations and the challenges Eurowings faced in maintaining their flight schedules. 

Top 5 Major Airports Eurowings Operated at in 2023 

Airport Name Total Number of Flights Total Number of Cancellations Total Number of Delays 
Duesseldorf (Dusseldorf) 18520 334 
Hamburg 12312 287 
Stuttgart 11828 234 
Koeln (Koln Cologne)/Bonn 9211 207 
Palma de Mallorca- Balearic Islands 6534 56 27 

In 2023, Eurowings’ operations were concentrated in a few major airports. Duesseldorf (Dusseldorf) was the busiest airport for Eurowings, with 18,520 flights, followed by Hamburg and Stuttgart, with 12,312 and 11,828 flights respectively. The data indicates that while some airports experienced significant cancellations and delays, Stuttgart notably had no reported delays. This information provides insight into the airline’s operational footprint and performance at key locations. 

Had flight problems with Eurowings?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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