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London City Airport flight delays and cancellations

London City Airport, predominantly used by London’s financial industry, operated the 9th most outbound flights from the UK in 2016. 52 destination airports can be reached from City Airport across Europe, as well as New York. This airport suffered a fairly average number of delays in 2016, but its ratio of cancellations was one of the worst in the UK.

No matter which airline you were subjected to disruption with when flying from London City Airport, we’ll strive to uphold your right to compensation. By using our free online calculator you can check in a straightforward manner if you’re eligible for compensation.

        delays and cancellations at London city airport

Your rights when delayed at London City Airport

  • According to EU legislation up to €600 compensation
  • When the flight was postponed at least 3 hours, cancelled or overbooked
  • Claims are not determined by ticket price
  • Flights dating back as far as 6 years

Tips and Tricks when delayed at London City Airport

  • Gather evidence: screenshots/photos, vouchers, proof of expenditure etc
  • Establish the reason for the delay with the airline
  • Claim your basic services and benefits at the airport
  • Speak with fellow passengers and exchange contact details with them at the airport

More detailed information as to your passenger rights and the EU law.

Under which circumstances do flight delays qualify for compensation?

The total amount of compensation rests on the distance of your flight – not the amount you spent on your ticket. Fundamentally, if your delayed flight landed 3 or more hours after the scheduled time and the circumstances are in line with the the current EU Regulation, you will have a claim. Your claims remain valid as far back as 6 years retrospectively. Here is some insight into when you’ll qualify for compensation, and how much you could claim:

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

Extra services at London City Airport

If your flight departure is delayed heavily, you incur the rights to basic benefits and services. The availability of these amenities depends on the length of the delay and the distance of your flight . Please see an overview of what you’ll be eligible for, and when you’ll be eligible for it:

  • Short distance, below 1500 km: 2 or more hours of delay – free food and drinks, as well as 2 phone calls, emails or faxes
  • Medium distance, between 1500-3500 km: 3 or more hours of delay – free food and drinks, as well as 2 phone calls, emails or faxes
  • Long-haul, from 3500 km: 4 or more hours of delay – free food and drinks, as well as 2 phone calls, emails or faxes
More than 5 hours of delay

When the delay reaches 5 hours or more, you’re within your rights to cancel your flight. The airline is obligated to either reimburse you the costs or offer you an alternative means of transportation.

Takeoff postponed until the following day

Delays that continue into the following day entitle you to a stay in a hotel and transfer to and from the hotel and airport, at the offending airline’s expense. Contact the airline directly and ask them to confirm this in writing.

Important information: Don’t take the airline’s excuses! Vouchers for hotels, food or drinks don’t alleviate the airline’s obligation to pay your compensation.

Our Promise

Our expertise enables us to enforce compensation at a highly successful rate. This is what gives us the necessary confidence to promise a completely free service should your case be unsuccessful!

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Useful advice & information about London City Airport

London City Airport has its record footfall of passengers in 2016, as 4.5 million people used it to fly between 52 airports. Edinburgh was the most popular connected airport, followed by Amsterdam and Dublin.

Far too many cancellations make for a poor year at London City Airport
2016 saw London City Airport cancel 667 flights, over 200 more than Gatwick who had almost 40 million more passengers to contend with! There were far less delayed flights at City Airport, and it may be the case that, as they serve mostly travelling professionals, a lot of delays became cancellations due to missed meetings. Regardless of the reasons, the sheer volume of cancellations makes City Airport one of the least reliable to fly from in the UK.

Making use of the wifi at London City Airport
Wifi is complimentary at London City Airport 24/7, which makes sense as many of its passengers are on business trips. You can pre-register for this service and then login with your username and password.

Strikes at London City airport
Should your flight be subjected to disruption because of strikes, you will be entitled to some additional services at the airport, and you might find that the airline organises alternative transportation for you. Compensatory claims for flight delays and cancellations are not valid in the case of strikes, as strikes are deemed to be an ‘exceptional circumstance’.

More information about London City Airport can be found here.

Your flight from London City Airport did not go as planned?

Passengers may be entitled to compensation for flight delays, cancellations and overbooking under EU law. Flightright enforces your rights.

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