CDG Airport: Flight delay compensation - Flightright UK

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Paris Charles de Gaulle - Ticket refund and compensation in case of flight delays and cancellations

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Charles de Gaulle airport
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Recently cancelled or delayed flights at Charles de Gaulle

Here you can find all delays and cancellations at Charles de Gaulle airport for which you may be eligible for compensation. If you are a passenger on one of these flights, quickly check your entitlement to compensation and instruct Flightright’s lawyers to pursue your claim.


Flight cancellation or delay at Paris Charles de Gaulle Airport

With its three terminals, Paris Charles de Gaulle Airport is not only the largest airport in France, but also one of the busiest in Europe. According to Flightright, there were a total of 205472 flights scheduled at Paris (Charles de Gaulle) Airport in 2023. Of these, 2389 flights were cancelled, which corresponds to 1.16% of all scheduled flights. In addition, 981 flights were delayed, accounting for 0.48% of all flights.

If you are facing a flight cancellation, delay or overbooking at CDG, we can help. As air passenger rights experts, we will check whether the UK regulation applies to your situation and claim the compensation provided for from the airline. You can use our compensation calculator to quickly check whether you are entitled to compensation.

Your rights in the event of a delay or cancellation at Paris Charles de Gaulle airport

  • According to the UK regulation, you can receive up to £520 in compensation:
  • If your flight is delayed or delayed for more than 3 hours, cancelled or overbooked.
  • The amount of compensation depends solely on the distance traveled and not on the price of the ticket.
  • You have up to 6 years to make a claim.

What should I do if my flight is delayed or cancelled at Charles de Gaulle?

  • Confirm the reason for the delay with the airline
  • Keep tickets, vouchers and other documents and take photos.
  • Exchange your contact details and information with other passengers
  • Request your basic services after a two-hour delay

Additional information regarding your rights as a passenger and the UK regulation.

Which flights are eligible for compensation?

According to the UK regulation on air passenger rights, you are entitled to compensation if your flight arrives at its final destination more than three hours late. The amount of compensation depends on the distance of the flight and not the price of the ticket and can be claimed up to six years later.

The UK Regulation is designed to uphold passenger rights for flights to/from the UK and flights by UK carriers to/from the EU/EEA. It sets forth the rules regarding compensation and assistance to passengers in the event of denied boarding, flight cancellations, or significant delays. The regulation applies:

  • to passengers departing from a UK airport; and
  • to passengers departing from an airport located in a country other than the UK to an airport situated in:
  • §  the UK if the operating air carrier of the flight concerned is either an EU/EEA carrier or a UK air carrier; or
  • §  the EU/EEA if the operating air carrier of the flight concerned is a UK air carrier.

In which cases is there a right to compensation?

Any flight that arrives at its destination with a delay of at least 3 hours, is cancelled less than 14 days before arrival or is denied boarding is entitled to compensation, provided that the causes of the unforeseen event are attributable to the airline and fall within the scope of UK regulations. In exceptional circumstances, the airline is exempt from paying compensation.

Passengers departing from a UK airport, or flying to the UK from a non-UK airport on an EU/EEA or UK air carrier, as well as passengers flying to the EU/EEA from a non-EU/EEA airport on a UK air carrier, are protected under UK261 Regulation.

In these cases, it is possible to claim compensation:

  • Delays: Your flight has arrived at its destination more than 3 hours late.
  • Cancellations: You were informed of the cancellation less than 14 days before departure.
  • Overbooking: The airline overbooks your flight and you can no longer find a seat on board.
  • Missed connecting flight: You miss your connecting flight and reach your final destination with a delay of 3 hours or more.

Your compensation in the event of cancellation or delay at Paris Charles de Gaulle Airport

Here you will find a brief overview of the compensation you may be entitled to in the event of delays, cancellations or overbooking.

  • Short-haul flights – less than 1500 km – £220 compensation for affected passengers.
  • Medium-haul flights – between 1500 km and 3500 km – entitlement to £350 compensation per passenger
  • Long-haul flights – more than 3500 km – entitlement to £520 compensation for the affected passengers

Delayed, cancelled, overbooked, missed connecting flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

*Minus commission (usually 20 to 30% plus VAT)

What should I do if I am delayed or cancelled at Paris Charles de Gaulle airport?

You will need to know if the delay or cancellation you have suffered is eligible for compensation. At Flightright, we explain what conditions must be met and in which cases you are entitled to compensation.

Enter your flight details into our online calculator and we will make a claim for you with any airline. In just a few minutes, we will check whether your claim is valid and how much you are entitled to. This initial check is completely free, and more than 3.2 million customers have already used and trusted our service. Flightright has been serving air passengers for more than 14 years and has recovered countless amounts of compensation for its customers.

Basic services and pick-up at Charles de Gaulle

If your flight has been cancelled or delayed by several hours, you are entitled to certain services from the airline. These are

Short Distance (less than 1500 km)Medium Distance (between 1500 km and 3500 km)Long Distance (more than 3500 km)
Delay: 2 hours or moreDelay: 3 hours or moreDelay: 4 hours or more
Drinks – SnacksDrinks – SnacksDrinks – Snacks
2 calls, 2 faxes or 2 emails2 calls, 2 faxes or 2 emails2 calls, 2 faxes or 2 emails

Flights with a delay of 5 hours

If the delay is more than 5 hours, you can cancel your flight by asking the airline to refund your ticket or by requesting alternative transportation as early as possible.

Flight postponed to the next day

If your flight is postponed to the next day, the airline may offer you to spend the night in a hotel, including transportation from the airport and back. Check directly with the airline and, if the allowance was not provided, get written confirmation that the airline will reimburse the costs.


Remember: vouchers for snacks or hotels or discounts on your next flight do not affect your right to claim compensation.

Flightright, your expert partner

As European experts in air passenger rights, we can help you if you’re faced with a cancellation, delay or overbooking. We are committed and experienced and will take all steps vis-à-vis the airline. If the airline does not cooperate, we can take your case to court with your consent. In this respect, we have a success rate of 99% of the cases we represent. And all without you having to pay anything: We take on all the financial risk. If your case is successful and we receive your compensation, we retain a commission of 27% + VAT.

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  • Receive between £220 and £520 per person
  • No investment, no time wasted
  • With an international network of experts at your service

How can I secure my compensation for the next flight?

Use our compensation calculator to make sure you don’t miss out on any potential claims. Enter your flight details from Charles de Gaulle airport in advance and we’ll let you know as soon as we know if you’re eligible for compensation.

Some information about Paris Charles de Gaulle

Punctuality at Paris Charles de Gaulle Airport

According to our database, Paris Charles de Gaulle airport recorded a cumulative delay well above the average for French airports. The cumulative delay corresponds to the sum of the delays of all flights departing from CDG airport. Paris-Charles de Gaulle Airport was very busy in 2023, with varying degrees of success. The most active airline was Air France, with a total of 90,953 flights, 1,030 cancellations and 392 delays, indicating robust operations with a relatively low disruption rate. This was closely followed by Air France Hop (HOP!) with 22,528 flights, with 316 cancellations and 28 delays, indicating a high level of reliability.

Wifi at Paris-Charles de Gaulle Airport

offers you a free and unlimited connection. If you need a more efficient connection, the airport provides you with the Premium offer, which offers you an uninterrupted and ad-free Wi-Fi connection in two formats: Wi-Fi Faster or Wi-Fi Stronger.

Strike at Paris-Charles de Gaulle Airport

Strikes are one of the main reasons for flight delays or cancellations in France. In the event of a strike that is beyond the airline’s control – such as a work stoppage by airport employees, security staff or air traffic controllers – passengers are generally not entitled to compensation under the UK Passenger Rights Regulation if the airlines re-route the passengers as soon as possible. However, even in such cases, airlines are obliged to organize replacement transport for their passengers without delay. If the fastest possible transport is only possible after the end of the strike, air travelers may still be entitled to compensation. Their rights can be easily enforced with the help of air passenger rights portals.

If customers have to stay at the airport because of the strike, the airline must pay for costs such as accommodation and meals. However, if it is a strike that is inherent to the airline, it could be assumed that it is able to take appropriate measures to avoid flight disruptions. Therefore, the payment of compensation could be due, unless the airline can prove that all necessary measures were taken and the disruptions could not be avoided. In any case, you can request an alternative means of transportation to your destination as well as snacks and drinks. In the case of an organized trip, it is best to contact your travel agency directly to find an alternative solution.

What are my passenger rights if my flight is cancelled due to a strike at Paris (Charles de Gaulle) Airport?

If your flight is due to depart from Paris (Charles de Gaulle) Airport and there is a strike at the airport in question, first check whether your flight is affected by the cancellations due to the strike. In accordance with the UK Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. You may also be entitled to compensation if there are no extraordinary circumstances and it is an internal airline strike, for example. Contact your airline for more information about replacement transportation, rebooking or ticket refunds, as well as local services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I receive flight compensation if my flight at Paris (Charles de Gaulle) Airport is delayed or cancelled due to a strike?

A flight cancellation or a significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the strike is not the fault of the airline or airline staff. There is no entitlement to compensation in exceptional circumstances. Nevertheless, passengers should check their rights to basic care and catering services at Paris (Charles de Gaulle) airport. This includes meals, refreshments and, if necessary, accommodation, depending on the length of the delay and the flight route. Also important to know: If your flight is cancelled because the airline staff is on strike, then you are entitled to your ticket price refund, alternative transportation, meals on site and additional compensation.

For information regarding Paris Charles de Gaulle click here.

Problems with your flight from Paris Charles de Gaulle airport?

According to Flightright data, there were 3370 incidents at Paris (Charles de Gaulle) airport in 2023, representing 1.64% of all departures. Assert your rights! Flight delay, flight cancellation, overbooking or missed connecting flight – the airline must compensate you if it is responsible. Flightright will do everything in its power to ensure that you get your compensation back.

We will be happy to help you in case of flight problems with the airline for:

We have already been able to help with problems at the following airports, among others

We have already taken successful action against these and more airlines

Your flight did not go as planned?

In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.

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