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Aer Lingus flight delays and cancellations

Aer Lingus is the national airline of Ireland and was founded by the Irish Government in 1936. It currently flies to 91 destinations and in 2016 they fared well compared to their competitors in terms of delays and cancellations. However, as with all airlines disruptions do still happen.

We strive to uphold your rights and redress the balance between you and Aer Lingus. Get started with the online calculator to quickly check if you’re eligible for compensation and submit your claim online.

Cancellations and flight delays with Aer Lingus

Your rights when delayed with Aer Lingus

  • Up to €600 compensation based on EU law
  • Ticket price not a factor
  • Claim on flights as old as 6 years
  • When the flight was cancelled, delayed at least 3 hours, or overbooked

Tips and Tricks when delayed with Aer Lingus

  • Establish the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Be sure to get your basic benefits and services at the airport
  • Swap contact details with other passengers
Important: Don’t accept excuses! Vouchers for hotels or food don’t relieve the airline’s responsibility to pay your compensation.

Aer Lingus: Additional services at the airport

If your flight departure is badly delayed, you have the right to some benefits and services. The distance of the flight and the length of delay dictate your eligibility. Below you’ll find an overview of what you’re entitled to and under which circumstances:

  • Short distance, below 1500 km: from 2 hours waiting time - free food, drinks and 2 telephone calls, emails or faxes
  • Medium distance, between 1500-3500 km: from 3 hours waiting time - free food, drinks and 2 telephone calls, emails or faxes
  • Long-haul, from 3500 km: from 4 hours waiting time - free food, drinks and 2 telephone calls, emails or faxes
Flights delayed for over 5 hours

If the delay reaches five hours you have the right to cancel your flight. The airline is obliged to either reimburse you for the costs or offer you a different method of reaching your destination.

Flights delayed until the next day

If delayed until the following day, the airline has an obligation to get you a hotel for the night and take care of the transport to and from the airport and the hotel. Get in contact with the airline directly and ask for written commitment.

In which case is your flight delay eligible for compensation?

The length of delay will dictate whether you’re eligible for compensation and also the amount you’ll be owed - regardless of the price you paid for your ticket. If you’re delayed for 3 hours or more and the disruption qualifies under the current EU Regulation, you’ll have a valid claim. You can claim up to 6 years retrospectively. Please see some information regarding which compensation you’re entitled to:

What passengers are entitled to when delayed

More in depth information regarding your passenger rights and the EU legislation

The Flightright team’s promise

Thanks to our expertise, we enforce compensation with a very high rate of success. That’s why we are able to promise a completely free service in unsuccessful cases!

Doing it yourself

annoying and unpromising

  • very time-consuming (paper-warfare with the airline)
  • small chances of success
  • often no experience (complex field of law)
  • high stress factor (paperwork, phone calls)

Flightright

simple and straightfoward

  • cost risk: €0
  • takes little time (2 minutes)
  • high chances of success
  • experienced travel legal experts (enforced more than € 100,000,000)
  • absolutely stress-free (We enforce the compensation for you.)

Lawyer

expensive and complex/effortful

  • cost risk: several hundred euros
  • very time-consuming (several hours)
  • chances of success unclear
  • experience unknown (depends on specialty)
  • high stress factor (meetings, paperwork, phone calls)

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