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Delayed with Condor

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Condor – Trouble with delays and cancellations

History and recent development

The German holiday airline Condor, “Condor Flugdienst GmbH” by its full name, was founded in 1955 under the name of “Deutsche Flugdienst GmbH” by the four shareholders Norddeutscher Lloyd, Hamburg-Amerika-Linie, Deutsche Lufthansa, and Deutsche Bundesbahn. Ever since its founding days, its base has been Frankfurt on the Main. From 1959, Deutsche Lufthansa, which originally held some 25% of the shares, became the almost exclusive shareholder. In 1961, the company was renamed to “Condor Flugdienst GmbH”. Condor was the first holiday airline in the world to introduce a Boing 747-200. In the early 1970s, Condor was the world’s most successful holiday airline. Since 1997 Condor has been a part of the Thomas Cook AG, which at the time, was still referred to as C&N Touristic AG. From 2002 onwards, Thomas Cook developed into an international touristic brand. The fleet of Condor was repainted to show the logo of Thomas Cook on the tailplane and the slogan “Thomas Cook powered by Condor” on the aircraft. In 2009, Thomas Cook bought the remaining shares Lufthansa still held of Condor. The airline now operates a fleet of 40 aircrafts.

Major destinations

Condor is Germany’s third largest airline after Lufthansa and Air Berlin, in both fleet size and passenger volume. Its main hubs are Frankfurt/Main (FRA) and Munich (MUC). Since the early days, it has served Germany’s favorite holiday destinations, the first of which was Palma de Mallorca and the island of Tenerife. Today, Palma de Mallorca (PMI) is still the most frequented destination in the route network of Condor, being served several times a day from different airports. The main areas Condor flies to are primary tourist destinations in the Mediterranean, Caribbean and North America. During the summer, Condor serves 56 destinations in total; among the most popular are Tenerife (TFS), Antalya (AYT), Agadir (AGA), Fort Lauderdale (FLL), Mahé (Seychelles) (SEZ) and Barbados (BGI).

Safety, services and quality

Being a holiday airline, exclusive service on board is not usually expected, but the performance of Condor Flugdienst GmbH is solid, according to customer reviews. It is rated as a three-star airline on SKYTRAX, but actually performs a touch better in many categories, earning four stars in essential categories like cabin safety standards and cockpit communications, but also 3.5 to 4 stars in cleanliness, friendliness of the crew and food quality. Concerning safety, Condor has had three incidents with fatalities in its longstanding history, the last one having occurred in 1988.

Condor’s performance regarding cancellations and delays

In terms of delays and cancellations, Condor’s performance is above average, both concerning the number of flights cancelled/delayed and the duration of the delay. With a general on-time performance of 78%, delays are not the norm. 7% percent of delayed flights are late by more than 45 min., while 10% are delayed by less than half an hour. The on-time performance varies greatly from airport to airport. The worst on-time performances of Condor in departure are at the airports of Heraklion with only 40% being on-time; and Frankfurt/Main with 60% of flights being on time. Statistics show cancellations to be rare, if not inexistent, according to FlightStats. Even though Condor’s overall statistics in terms of delay and cancellation is good, passengers still rate the airline’s handling in these instances with only two out of a possible five starts. Customers remarked that there was little to no assistance by the airline to organize transfer to connecting flights or reschedule to another flight. Thus, Condor’s performance appears rather weak in terms of overall service in this field.

If you or someone you know has experienced a delay or cancellation with Condor, click below to see if you are entitled to any compensation from the airline!

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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