Thomas Cook - Flight Delay Compensation | Flightright UK

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Thomas Cook - Ticket refund and compensation in case of flight delays and cancellations

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+++ Thomas Cook has gone bankrupt +++

The airline has canceled all flights from the 23rd of September onwards. Unfortunately, claims can only be submitted to the airline’s insolvency practitioners. Visit Alixpartners’ website for further information and to download a claim form.

About Thomas Cook

Thomas Cook Airlines is one of the many subsidiary European airlines that make up the Thomas Cook Group. Founded in 2003 and based in Manchester, the airline is listed as one of the most punctual airlines in Europe. However, delays and cancellations do occur.

At Flightright, we assist Thomas Cook passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for a Thomas Cook flight delay compensation. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by Thomas Cook not more than 14 days before your flight.

What are my rights when delayed with Thomas Cook?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with Thomas Cook?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Thomas Cook eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Thomas Cook passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Thomas Cook flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Thomas Cook.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Thomas Cook.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Thomas Cook.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
250€400€600€

How to claim compensation from Thomas Cook

The first thing to do is confirm that you are eligible for Thomas Cook flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Thomas Cook compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a Thomas Cook delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Thomas Cook, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

The Flightright team’s promise

Thanks to our expertise, we enforce compensation with a very high rate of success. That’s why we can promise a completely free service in unsuccessful cases!

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Thomas Cook Additional services at the airport

If your Thomas Cook flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Thomas Cook is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Thomas Cook customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Thomas Cook Airlines

With a 2016 award by World Travel Awards as the world’s leading charter airline, Thomas Cook continues to airlift passengers from its main hub at Manchester Airport and London Gatwick Airport. As of 2016, the airline had transported a total of 6.6 million passengers to over 72 destinations worldwide.

Punctuality
Thomas Cook continually ranks as one of the most punctual airlines in Europe. The airline has consistently maintained a low delay and cancellation rate amongst other airlines in the industry.

Great Compensation Response
In addition to their great punctuality, Thomas Cook continues their tradition of excellence in supporting compensation in times when they have erred. They have some great responses when dealing with issues about settling claims arising from flight delays and cancellations.

Information about online check-in
You can check in online between 24 hours and 2 hours before your departure with Thomas Cook Airlines. Making use of this facility will speed up your journey and is the best way to avoid queues at the airport. An efficient way to organize your trip with them is to download their app.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Recent flight delays and cancellations with Thomas Cook

Click to view all recent flight delays and cancellation data for Thomas Cook. The table below gives you an inside view of how much information we have at our disposal.

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Had flight problems with Thomas Cook?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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