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Sumburgh Airport

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Delayed at Sumburgh Airport?

The Busiest Airport in the Shetland Area

Sumburgh Airport is the biggest and busiest airport in Shetland, Scotland. The airport is situated on the southern coast of Mainland, Shetland's biggest island. It is managed by Highlands and Islands Airports Limited (HIAL). The airport offers a spacious parking area, payphones, conference rooms, an ATM machine, a prayer room, a wonderful playroom for children, baby changing facilities, a flat screen television showing numerous channels, and a 550-metre long helicopter runway. Its café offers hot and cold drinks, snacks, and hot chocolates. There is also a store selling crafts and gifts, daily and weekly newspapers, and toiletries. In addition, there is a small bar offering both local and exotic drinks at reasonable prices.

Disabled passengers are also catered for in very special ways. They are provided with ramp facilities, wheelchairs, disabled toilet facilities, disabled parking, wider access pathways, reserved seating in check-in areas, and telephones at accessible heights for wheelchair users.
According to United Kingdom's Flight International, Sumburgh airport is known to serve an average of 700,000 passengers with more than 50,000 aircraft movements every year. The company's recent statistics show that between 2011 and 2012 alone, the number of both passengers totalled 160,000, an increase of about 17% of the previous year. With more airlines interested in using the airport, the management is expecting the number of passengers served every year to increase.

Flybe is the sole airlines serving the airport at present. Flybe's destinations include Aberdeen, Glasgow International, Edinburg, Inverness and Kirkwall. A seasonal route to Bergen is offered during the summer months. Car and van hire services are offered by Star Rent-a-Car, which has a booking office located within the terminal, not far away from the arrivals carousel. The company has modern and comfortable vehicles driven by very professional drivers. In order to attract more customers, the company offers attractive discounts during weekends and holidays.
The Scottish Government's Air Discount Scheme usually offers about 40% reduction on airfares for those travelling between the remotest areas and big cities of Scotland such as Orkeney, Jura, North-West Sutherland, Caithness, Western Isles, and Shetland. The discount also favours students coming from these areas and studying far away from home.

History of Sumburgh Airport

The airport was opened officially in the year 1936. The first scheduled flight to land at the airport belonged to Aberdeen Airways piloted by Captain Starling. It is considered one of the first airfields to accommodate various facilities belonging to RAF because of the frequency of low fog and clouds coupled with Sumburgh Head's proximity. With the outbreak of the Second World War, Sumburgh was taken over by Scotland's Air Ministry with the main aim of constructing runways and associated infrastructure. When the construction of runways was completed in the year 1941, RAF started flying Spitfires, Beaumonts, Mosquitoes, Swordfish, and Hurricanes. One of RAF's successful missions included the bombing of the headquarters of the Gestapo in Oslo by Mosquitoes.
In the year 1995, the runways were extended further to allow larger cargo and passenger aircrafts to use the airport. The extension exercise involved the transportation of large rocks all the way from Norway by barges to avoid damaging the runways with the elements. In the same year, the ownership of the company was given to the Secretary of State for Scotland by the United Kingdom Civil Aviation Authority and later to the Scottish Ministers. The airport is currently serving a big number of passengers on a daily basis.

Delayed Flights and Punctual Arrivals

Even though airlines are always working hard to ensure all passengers get the best services and depart or arrive early from or to their destinations, they sometimes experience lateness due to one reason or another. Recent reports released by the airport's management reveal that occasional delays experienced in the past few months were caused by some minor technical defects and bad weather conditions. For compensation, you can always ask Flightright for assistance. To get started, simply enter your flight number into the compensation calculator below.

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.


What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
< 1,500km
3H Delay
400 €
1,500km - 3,500km
3H Delay
600 €
> 3,500km
3H Delay
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