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East Midlands International Airport

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East Midlands delays - Trouble with Airlines

Facts and Figures

East Midlands International Airport is located at Castle Donington, located in the East Midlands region of England, and is currently owned by the largest British-owned operator, Manchester Airports Group. Based on annual statistics from 2012, approximately 4.2 million passengers use East Midlands Airport each year. In addition, it is the UK’s leading airport for pure cargo transportation, managing approximately 313,000 tonnes of cargo per year. This extensive freight cargo operation is largely responsible for the 6,000+ jobs currently supported by the airport. In 2011, it secured Best Regional UK Airport, and UK Airport of the Year from the British Travel Awards. In 2008, it was awarded the Green Apple Environment Award for its development of a six-mile nature trail. In adherence with their “green” mentality, East Midlands Airport has also added an electric-powered smart car to their transportation fleet, in their bid to have a carbon-neutral ground operation.
East Midlands Airport services over 90 destinations, both regional and international. Regional services include Aberdeen, Belfast, Edinburgh, Glasgow, Guernsey and Jersey. International destinations presently run throughout a wide variety of countries in Europe and the USA. Flights to Egypt are offered via charter only. The airport is a focal point for many budget airlines including Flybe, Jet2, and Ryanair. Ryanair is the largest airline at the airport – it accounts for 50% of the passenger numbers and runs 320 flights per week. Non-budget airlines that operate out of the airport are Air France and Monarch.

East Midlands Airport is easily accessible by public and private transport. For those travelling by car the airport can be reached from the M1 and M42, and there are both short-stay and long-stay parking options available. East Midlands trains serves the area surrounding the airport; Loughborough, Long Eaton, Nottingham, and Derby train stations are all a short bus or taxi journey away. Skylink is the main bus company providing services to and from the airport. They offer a frequent service both day and night. For more details on transportation, refer to the EMA’s information site

There are a range of facilities at the airport including car rental companies, a Prayer Room, and numerous wireless hotspots. In conjunction with the Changing Places Consortium, the airport launched the first “Changing Places” toilet in a UK mainland airport. It was designed to meet the needs of passengers with profound learning or physical disabilities, who may require the additional support of a care giver when using the facilities. There are a number of shops, bars and restaurants, and a Travelex store for currency exchange. The East Midlands Aeropark is located in the north-west area of the airport. It is easily accessible via the nature trail or by public bus, and features an exhibit of static aircrafts, elevated viewing mounds, and an aviation museum.

The Short History of East Midlands International Airport

East Midlands International Aiport was originally a Royal Air Force station, but was decommissioned and subsequently purchased by the local government in 1964. After extensive re-building it was re-opened as East Midlands Airport in 1965. In 1993, following insufficient government funds for expansion, it became the first major UK regional airport to become privatized. The introduction of budget airlines in 2002 considerably boosted the number of passengers to 3.23 million that year – a 36% increase from the previous year. At present, East Midlands Airport is considered a hub for low-cost airlines.

Delays and other Worries - There's Compensation to be claimed

The Civil Aviation Authority (CAA) does not publish punctuality data for East Midlands Airport (EMA). However, punctuality statistics for individual airlines for January 2013 (based on data from 10 of the UK’s largest airports) revealed that two of the airlines operating out of EMA, Flybe and Ryanair, were achieving a punctuality performance of 79% or higher.
Air France also has a good reputation in terms of punctuality – it was ranked 7th out of 35 airlines for punctuality in 2012. On the other hand, in this same league table, Jet2 ranked at 32 and Monarch airlines ranked last. For more up-to-date punctuality information on airlines associated with this airport visit FlightStats, or Civil Aviation Authority.

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively.

LEARN MORE ABOUT YOUR RIGHTS

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers
250 €
Up to 1,500 KM
2H Delay
400 €
1.500 KM - 3.500KM
3H Delay
600 €
Mer än 3500 km
6H Delay
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