Germanwings - Dealing with delays and cancellations
History and recent development
In 1997, germanwings was founded under the name Eurowings Flug GmbH, a subsidiary of the Eurowings Luftverkehrs AG, of which Lufthansa held about 25% of the shares. It was renamed Germanwings in 2004. Germanwings quickly expanded their route network and fleet in the early 2000s. In 2005, after having acquired 49% of the shares, Lufthansa secured an additional 1.0001% and thus assumed control over the Eurowings AG. At the end of 2008, the Eurowings AG sold the rest of its shares to Deutsche Lufthansa AG, which makes Germanwings a 100% owned subsidiary of Lufthansa. In 2011, Lufthansa handed over all connections to and from Stuttgart to Germanwings; the airline is gradually taking over Lufthansa’s entire national and European route network since 2013 and has received a new corporate design.
Germanwings has several hubs in Germany, mainly Cologne-Bonn-Airport (CGN), Stuttgart (STR), Berlin-Tegel (TXL) and Hamburg (HAM). These hubs link efficiently between one another and also serve as contact points between further national and European destinations. A large number of passengers are business travellers (42% in 2012), since the national connections are also main business routes. This makes Germanwings an important business rival for the German railway company Deutsche Bundesbahn. Germanwings also serves Germany’s most popular tourist destinations in the Mediterranean, for example Palma de Mallorca (PMI), Antalya (AYT), Ibiza (IBZ) or Málaga (AGP), as well as other major cities, such as Tel Aviv (TLV) served once a week, and Moskow (VKO) three to four times per week. While Germanwings already serves some one hundred destinations in Europe, this number is constantly growing with the gradual take-over of Lufthansa’s direct routes. The Germanwings fleet currently comprises 38 aircrafts, almost exclusively Airbus, with 32 more ordered; it is a young fleet, the average age of the aircrafts being approximately 10 years.
Services and quality of service
Germanwings is rated as a 3 star airline on SKYTRAX. Being a low cost carrier, it does not offer special services, and if so, they are usually charged for; nonetheless, they receive 3.5 stars for their meal choice options and the price of meals – the quality of the food receives an average rating. The airline is also appreciated for the seat comfort, the cabin safety regulations and the friendliness of the staff. The weak point, above all, is the ability to contact the airline and the airline’s response to complaints. Germanwings has its own frequent flyer program, the Boomerang club, which offers a reward flight for 10,000 miles collected. Germanwings is also a partner in Lufthansa’s Miles&More. In total, the services offered by Germanwings are good for a low cost carrier, but the response to claims and complaints is poor in the case that a passenger is not entirely satisfied with its performance.
Hassles with Germanwings about compensation for cancellations and delays
Germanwing’s on-time performance is good, with 11% delayed flights in arrival and less than 0.5% cancelled flights according to FlightStats. However, many passengers complain about the service of Germanwings in handling these issues when they arise. Some claimed that it was hard to reach a responsible person using the provided hotline; others complained that Germanwings denied their rightful compensation. So while it is quite likely that passengers will arrive at their destination without delay or their flight will not be cancelled, they might have a hard time making a claim for compensation in the case one of these problems does occur.
Fortunately, now you can skip the hassle of dealing with Germanwings yourself. Let Flightright show you how! If you've experienced a delay or cancellation, click below to see how much you might be entitled to claim from the airline.